EventsPast EventsWorkshops

Brainery
fly icon
Brainery | , , | Customer Catch-Up Workshop September 1 (Ep 3)

Customer Catch-Up Workshop September 1 (Ep 3)

webinar | July 28, 2020
Customer Catch-Up Workshop Sept 1, 2020 Episode 3 - Replyco CEO Artem Verovenko, CGO Jodi Gaines

Join the Replyco team for a customer workshop to discuss new features and updates, plus share your own ideas, feedback and questions. Join the conversation.

Many thanks to everyone who joined us for our latest Customer Catch-Up Workshop! As usual, the latest episode in Replyco’s monthly series was hosted by company CEO Artem Verovenko and CGO Jodi Gaines. Throughout the hour-long workshop, we shared information about new Replyco features and updates and discussed insights on eCommerce customer service. We also got the chance to answer several great, thoughtful questions from attendees.

Here’s a quick rundown of a few of the topics covered during Episode 3 on September 1st:

  • Proactive eBay Messaging
  • Exportable Reporting & New Custom Fields
  • Flexible Message Sorting Options
  • The Ability to Download Linnworks Invoices
  • Improved Handling of Unwanted Messages in Reporting
  • Smaller, “Stickier” Buttons for Saved Space & Reduced Scrolling
  • One-Click Button for Changing Status to “Unread”
  • Answers to Customer Questions
  • Much More

Feel free to watch or re-watch the full video of our Customer Catch-Up Workshop any time below (or on our YouTube channel).

 

Jodi Gaines CGO Replyco Helpdesk for eCommerce

About the author: Jodi Gaines

Jodi has been helping eCommerce sellers improve their communication and marketing strategies for more than 20 years. She currently serves as a Strategic Advisor for Replyco Helpdesk. Jodi was also the co-founder, CEO and editor at ReplyManager (sold to Xsellco in 2015) and has helped manage growth strategies for multiple businesses and start-ups, including eBay, VWERL and Stop Aging Now (The Clorox Company). Follow Jodi on LinkedIn.

Popular

You may also like

What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

26336 Views
Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

20168 Views
eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

18853 Views

Popular