20 Customer Service Email Templates

Work smarter, not harder.

Written for eCommerce sellers by eCommerce sellers, these proven 20 customer service email templates will help your team drastically improve response times and save loads of time. Easy!

Replyco Helpdesk 20 Customer Service Email Templates

Download Templates

Email Templates to Improve Customer Support

If you’re like most companies, having to write email templates for your customer support team can be time-consuming and daunting. That’s why our team of talented writers at Replyco, coupled with advice from eCommerce sellers, created these Free Email Templates. We’ve also included a checklist for navigating marketplace messaging policies for Amazon, eBay, Shopify, Magento and BigCommerce.

This free download includes:

  • (2) Confirm Receipt templates (great for auto-responders)
  • (9) Order and Shipping-related templates
  • (7) Templates for Returns and Refunds
  • (2) Templates to address Negative Feedback
  • eBay / Amazon marketplace templates
  • Customizable Replyco data tags
  • UPS / USPS / FedEx / Hermes / Royal Mail / DPD courier info with links
  • US and UK versions