YOUR PARTNERS FOR ECOMMERCE SUCCESS
Here at Replyco, we pride ourselves on being a customer service company first, and a software company second.
Our top priority is helping eCommerce sellers improve communications by centralizing their customer messaging and organizing their email response process. In order to accomplish this goal, we have assembled a dream team of diversely talented industry experts — each of whom is dedicated to offering the best user experience possible.
Co-Founder & CEO
Replyco co-founder and CEO Artem Verovenko is passionate about helping online retailers streamline their customer service. In the true spirit of eCommerce and startup culture, Artem has his hands in every facet of running the company. On a typical day, you can find him doing anything from website development and testing to chatting with customers.
Artem was a founding member of Linnworks, the U.K.’s largest multi-channel software provider. As the director of business development, he spent 9 years scaling Linnworks to 3,000 paying customers and more than 100 global employees.
Although Linnworks had a robust feature set centered around order management, customer communication was offered primarily by third-party solutions, of which there were few dedicated to marketplace sellers that were both affordable and feature-rich. Having recognized a shared need amongst eCommerce sellers, Artem got busy creating his dream solution from scratch. Thus, Replyco was born.
Artem graduated with honors from London School of Commerce with a Bachelor of Arts degree in business administration, management and operations.
Co-Founder & COO
As chief operating officer, Bogdan Zugurskiy oversees the day-to-day administrative and operational functions of Replyco. He utilizes a blend of technical and branding expertise to position the company for visibility and efficiency.
Bogdan was previously a founder of Lion Art Web Studio, where he helped hundreds of online retailers build successful web presences, creative digital and print initiatives and go-to-market strategies for eCommerce.
Bogdan attended Khmelnitsky Institute of Regional Management and Law, where he studied International economic law and alternative dispute resolution mechanisms, and earned a Master of Laws degree.
As chief growth officer, Jodi Gaines works across all Replyco departments and activities to accelerate growth. She draws on her many years of experience as a serial entrepreneur and product development pro to create customer driven strategies that are sustainable and scalable.
Jodi was previously the co-founder and CEO of ReplyManager, one of the first eCommerce help desks on the market. It was sold to xSellco in 2015. She also served as a founding partner of web-based, product development and engineering company iguanafarmGroup where she worked on front-end development and design projects and spear-headed marketing campaigns with clients such as eBay, VWERL, Stop Aging Now (now owned by The Clorox Company) and Mytrus.
Jodi attended the University of Central Florida, where she earned a Bachelor of Science degree in marketing.
Director Customer Satisfaction
As our director of customer satisfaction, Alex Masurov is essentially responsible for making sure that every facet of the customer journey is a successful one. From informative (and even entertaining) demos to all-access customer service, Alex leads a team that provides support and product knowledge that are second to none.
Prior to joining Replyco, Alex spent 15 years in the field of market research where he oversaw project management / sales teams for GFK and Kantar — two of the largest market research firms in the world. From social media monitoring to advertising effectiveness to shopper behavior and public opinion, these firms research and analyze data to glean unique insights into the habits, wants and needs of consumers.
Alex graduated from the University of Derby with a Bachelor of Arts degree in marketing.
As an executive consultant for Replyco, Sergey Maltsev advises the Replyco team on all sorts of financial and investment initiatives and provides input into Replyco’s commercial finance strategy.
Having been part of the founding team at Replyco, Sergey is also the Head of Finance and Operations at Linnworks. Prior to that, Sergey worked for EY and FTI Consulting helping companies optimize their operating models and ensuring compliance with transfer pricing regulations.
Sergey graduated from University College London and is a proud member of the Institute of Chartered Accountants of Scotland.
Tejas Dave is a strategic advisor for Replyco and an innovator in both automation and technology for eCommerce. He plays a vital role in helping guide Replyco into the future of automated customer support.
As the CEO of two award-winning businesses (the rapidly growing DropShipping platform Avasam and renowned eCommerce solutions provider eBusiness Guru), Tejas has been helping eCommerce businesses worldwide since 2010. He is also a Forbes Business Council member and a recognized industry authority and public speaker in the UK.
After graduating from GLS Institute of Business Management with a Bachelor of Business Administration, Tejas went on to obtain a Master of Computer Applications (M.C.A.) from Saurashtra University. While at Saurashtra, he became a First Class First Gold Medalist in his field of study: computer science, software application development.