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Resources for eCommerce
How to Create a Customer Journey Map: Steps + Examples
Learn why every seller needs a customer journey map strategy, plus find simple instructions and step-by-step examples in this easy-to-follow guide.
How to Get Great Customer Reviews (& Why You Need Them)
Learn more about why customer reviews are important (including stats), ways to collect them and how to encourage positive feedback.
Customer Acquisition vs. Customer Retention: Stats, Trends & Tips
Should you focus more on customer acquisition, customer retention or both? Learn about the stats, trends and tips for improving them here.
25 Rules for Great Customer Service: Your Step-by-Step Guide
We’ve compiled data from tons of resources to list the top 25 rules for great customer service. Here’s your ultimate guide.
19 Ways to Conquer Fear of Rejection in Sales
Working in sales is tough, but it can also be incredibly rewarding. Here are 19 ways to overcome your fear of rejection when making pitches.
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What eBay Star Colors Mean + How to Improve Yours
From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.