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Resources for eCommerce

How to Create a Customer Journey Map: Steps + Examples

Learn why every seller needs a customer journey map strategy, plus find simple instructions and step-by-step examples in this easy-to-follow guide.

How to Get Great Customer Reviews (& Why You Need Them)

Learn more about why customer reviews are important (including stats), ways to collect them and how to encourage positive feedback.

Customer Acquisition vs. Customer Retention: Stats, Trends & Tips

Should you focus more on customer acquisition, customer retention or both? Learn about the stats, trends and tips for improving them here.

25 Rules for Great Customer Service: Your Step-by-Step Guide

We’ve compiled data from tons of resources to list the top 25 rules for great customer service. Here’s your ultimate guide.

19 Ways to Conquer Fear of Rejection in Sales

Working in sales is tough, but it can also be incredibly rewarding. Here are 19 ways to overcome your fear of rejection when making pitches.

February 16, 2021 - how-toSalestips

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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