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Tag: customer support

5 Customer Service Books Every eCommerce Seller Should Read

Customer service is the key to eCommerce success. Here are five books that offer real-world advice to help you take yours to the next level.

Replyco Sprint 7 - New Features including eBay Returns and Refunds

Replyco Sprint 7: New Features Take User Experience to the Next Level

With eBay returns / refunds (beta), upgraded Linnworks functionality and more, the Replyco Sprint 7 features mark a new era in streamlined customer service.

eCommerce 101: What’s the Difference Between Customer Service & Customer Support?

Learn about the difference between customer service and customer support, as well as how they work together and tips for mastering both.

May 21, 2020 - customer supportecommerce
5 Tips to Issuing an Effective Apology - Customer Service Tips

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

May 12, 2020 - customer supporttips
Replyco Help Desk - Tips on How to Make Customers Feel Good

Tips On How to Make Customers Feel Good

Everyone wants to feel appreciated, including your customers. Here are a few tips to show customers that you have their back.

May 12, 2020 - customer support

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Announcing Replyco Brainery - Customer Service and eCommerce Resource Center

Introducing Replyco Brainery: Workshops & Webinars for Customer Service and eCommerce

Introducing Replyco Brainery, a workshop / webinar series centered around Customer Service and eCommerce.

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

Replyco Customer Catch-up Workshop

Customer Catch-up Workshop July 28

Join the Replyco team for a live video and workshop, just for customers!

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