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Tag: customer support

How Fantastic Sports Store Reduced Response Times by 83% & Improved Customer Feedback

Discover how Fantastic Sports Store founder Ira Cohen reduced response times and improved customer feedback while spending more time with his family.

How eCommerce Seller ShopMonk Improved Customer Support by 30%

Learn how successful eCommerce seller ShopMonk used Replyco helpdesk software to slash response times by 30% and improve customer support.

25 Rules for Great Customer Service: Your Step-by-Step Guide

We’ve compiled data from tons of resources to list the top 25 rules for great customer service. Here’s your ultimate guide.

15 Companies with Amazing Customer Service + What They Teach Us

From Amazon to Trader Joe’s, here are 15 companies that provide excellent customer service, as well as the business lessons you can learn from them.

35 Things Every Seller Should Do to Offer Great Customer Service

In our latest full-length guide, we’re counting down everything you should be doing to offer excellent customer service.

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Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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