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Tag: customer support
How Fantastic Sports Store Reduced Response Times by 83% & Improved Customer Feedback
Discover how Fantastic Sports Store founder Ira Cohen reduced response times and improved customer feedback while spending more time with his family.
How eCommerce Seller ShopMonk Improved Customer Support by 30%
Learn how successful eCommerce seller ShopMonk used Replyco helpdesk software to slash response times by 30% and improve customer support.
25 Rules for Great Customer Service: Your Step-by-Step Guide
We’ve compiled data from tons of resources to list the top 25 rules for great customer service. Here’s your ultimate guide.
15 Companies with Amazing Customer Service + What They Teach Us
From Amazon to Trader Joe’s, here are 15 companies that provide excellent customer service, as well as the business lessons you can learn from them.
35 Things Every Seller Should Do to Offer Great Customer Service
In our latest full-length guide, we’re counting down everything you should be doing to offer excellent customer service.
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Customer Expectations: 18 Things Today’s Shoppers Want
Over the years, customer expectations have changed signficantly. Here are 18 things today’s shoppers want.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.