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Tag: customer support

Replyco Sprint 7: New Features Take User Experience to the Next Level

With eBay returns / refunds (beta), upgraded Linnworks functionality and more, the Replyco Sprint 7 features mark a new era in streamlined customer service.

eCommerce 101: What’s the Difference Between Customer Service & Customer Support?

Learn about the difference between customer service and customer support, as well as how they work together and tips for mastering both.

May 21, 2020 - customer supportecommerce

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

May 12, 2020 - customer supporttips

Tips On How to Make Customers Feel Good

Everyone wants to feel appreciated, including your customers. Here are a few tips to show customers that you have their back.

May 12, 2020 - customer support

Happy Employees = Happy Customers

Most business leaders clearly understand that their success depends on how happy their customers are. But did you ever stop to think about how your employee’s happiness could ultimately affect customer satisfaction?

May 12, 2020 - customer support

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5 Tips to Issuing an Effective Apology - Customer Service Tips

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More shoppers are buying online than ever before. Let’s take a look at what items are most popular and how eCommerce sellers can set themselves up for long-term success.

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23 Pricing Strategies Any eCommerce Seller Can Use to Increase Sales

Pricing strategies employ shopping science and psychology to improve eCommerce sales. Use this comprehensive guide to determine the best ones for your business.

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