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Tag: customer support
Replyco Sprint 7: New Features Take User Experience to the Next Level
With eBay returns / refunds (beta), upgraded Linnworks functionality and more, the Replyco Sprint 7 features mark a new era in streamlined customer service.
eCommerce 101: What’s the Difference Between Customer Service & Customer Support?
Learn about the difference between customer service and customer support, as well as how they work together and tips for mastering both.
5 Tips for Issuing an Effective Customer Apology
Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.
Tips On How to Make Customers Feel Good
Everyone wants to feel appreciated, including your customers. Here are a few tips to show customers that you have their back.
Happy Employees = Happy Customers
Most business leaders clearly understand that their success depends on how happy their customers are. But did you ever stop to think about how your employee’s happiness could ultimately affect customer satisfaction?
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What eBay Star Colors Mean + How to Improve Yours
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32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.