Save Big with Ticket-Based Pricing

At Replyco, you pay only for tickets you respond to. And because you get unlimited users, you save big by not paying for every team member.

1 ticket = 1 conversation
Includes multiple replies, regardless of channels.

STANDARD

$/mo

500 Tickets

Information
1 ticket = 1 conversation, including multiple replies in the same conversation, regardless of marketplace or channel.
  • Unlimited users
    Information
    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations
    Information
    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features
    Information
    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting, internal notes and so much more.
  • Phone, Email, Chat Support
    Information
    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
  • Full onboarding
    Information
    Get help with setup. Whether you’re using a helpdesk for the first time or need help transitioning from an existing system.
PRO

$/mo

2,000 Tickets

Information
1 ticket = 1 conversation, including multiple replies in the same conversation, regardless of marketplace or channel.
  • Unlimited users
    Information
    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations
    Information
    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features
    Information
    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting, internal notes and so much more.
  • Phone, Email, Chat Support
    Information
    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
  • Full onboarding
    Information
    Get help with setup. Whether you’re using a helpdesk for the first time or need help transitioning from an existing system.
  • Feedback Alerts
    Information
    Stay on top of your eBay customer feedback. Receive invaluable data like customer ratings and comments directly within Replyco.
ADVANCED

$/mo

6,000 Tickets

Information
1 ticket = 1 conversation, including multiple replies in the same conversation, regardless of marketplace or channel.
  • Unlimited users
    Information
    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations
    Information
    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features
    Information
    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting, internal notes and so much more.
  • Phone, Email, Chat Support
    Information
    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
  • Full onboarding
    Information
    Get help with setup. Whether you’re using a helpdesk for the first time or need help transitioning from an existing system.
  • Feedback Alerts
    Information
    Stay on top of your eBay customer feedback. Receive invaluable data like customer ratings and comments directly within Replyco.
  • Advanced Reporting
    Information
    Go beyond basic reporting with in-depth sales and performance reporting.
  • Dedicated Account Manager
    Information
    Exclusive access to comprehensive support for all of your Replyco needs.
ENTERPRISE

Custom

Custom Tickets

Information
1 ticket = 1 conversation, including multiple replies in the same conversation, regardless of marketplace or channel.
  • Unlimited users
    Information
    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations
    Information
    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features
    Information
    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting, internal notes and so much more.
  • Phone, Email, Chat Support
    Information
    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
  • Full onboarding
    Information
    Get help with setup. Whether you’re using a helpdesk for the first time or need help transitioning from an existing system.
  • Feedback Alerts
    Information
    Stay on top of your eBay customer feedback. Receive invaluable data like customer ratings and comments directly within Replyco.
  • Advanced Reporting
    Information
    Go beyond basic reporting with in-depth sales and performance reporting.
  • Dedicated Account Manager
    Information
    Exclusive access to comprehensive support for all of your Replyco needs.
  • Dedicated server environment (optional add-on)
    Information
    Unlock access to ultra-fast and unimpeded performance with ample server space for high-volume eCommerce operations.

What counts as a ticket?

Ticket

Customer emails to request a refund

Received

07/12/2021 10:57 AM

User

Can I get a refund? This was a gift, but it arrived too late.

You reply & explain your return policy

Sent

07/12/2021 11:03 AM by Store Seller

User

So sorry it was late.

I should be able to process your refund. Is your order number 1234567?

Received

07/12/2021 11:05 AM

User

Yes. That’s correct.

You message back-and-forth to resolve the issue

Sent

07/12/2021 11:10 AM by Store Seller

User

Great. Here’s a return shipping label. Refund will be processed upon receipt.

Image
Received

07/12/2021 11:15 AM

User

Thank you!

The entire conversation counts as ONE ticket. No fuss. No muss. Just easy.

Our customers say it best!

Human
Human
Human
Human
Human
Human
FANTASTIC

“For a low monthly payment, you can have something that funnels all of your customer service into one place. Once Replyco is up and running, you can kind of set it and forget it. It just works perfectly and I’m getting more positive feedback now than ever before.”

Ira Cohen, Founder

FAQ

What is ticket-based pricing? Why is it better than paying per user?

With ticket-based pricing, you only pay for the conversations you have with your customers.

With user-based pricing, you pay a high base price for every user that has access to your system, which can get expensive.

What is a ticket and how is it counted?

A ticket is one conversation with a customer and includes multiple replies within the same conversation regardless of marketplace or channel.

System messages, spam or messages with no reply DO NOT count toward your ticket total.

How do I know how many tickets I’ll need?

Remember: 1 ticket = 1 entire conversation with a customer.

So, a good way to calculate how many tickets you’ll need is to consider how many different customers you hear from each month compared against your orders, typically 2-10%. Need help figuring it out? Contact us any time!

Are there additional fees for different integrations?

Nope! Replyco offers unlimited integrations at no extra cost regardless of plan level.

Plus, there are no add ons needed for any marketplace or platform. Amazon, eBay, Shopify, Linnworks and more are all available as seamless integrations directly within the Replyco system.

Do you help with account setup?

Absolutely! In fact, most of our users report that our Concierge Customer Support team had them up and running within just one day after starting their free trial.

What does concierge support mean?

Concierge Support means our team of friendly, knowledgeable customer service pros are always available to help with anything you need via phone, email or live chat. This is the case for all subscription levels.

Loved by eCommerce sellers everywhere.

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