Scaleable Affordable Pricing

7-DAY Free Trial  + 2 Months Free

BASIC
Basic

£/mo

500 Monthly Tickets
STANDARD
Standard

£/mo

1500 Monthly Tickets
PRO
Pro

£/mo

5000 Monthly Tickets
ENTERPRISE
Enterprise

Contact Us

Unlimited Monthly Tickets

Included for all:

  • Unlimited Users
  • Unlimited Marketplaces
  • Unlimited Integrations
  • Concierge Support
  • Free Onboarding
  • eBay Returns & Refunds
  • Customer Order Information
  • Folders / Labels
  • Auto-Responses
  • Email Templates
  • Detailed Reporting
  • SLA
  • Auto-Translations
  • Mobile App

"Replyco has transformed the speed of our customer service team and the service we have received from setup has been great."

Steve W.
Managing Director, iShop247 Ltd

FAQ

How do I sign up?

You can register for a 7-day free trial. You won’t be asked to enter credit card details until you upgrade to a paid account. You’ll have full access to Replyco features, onboarding and customer support.

Do you truly offer unlimited users, accounts and integrations?

We do! Replyco pricing is based solely on the number of monthly tickets you respond to, so you don’t have to worry about sharing logins to avoid paying huge increases in your monthly fee. Plus, all Replyco customers get access to new features, integrations and concierge customer support (email, phone and live chat).

No hidden fees. No surprises.

What is a ticket and how is it counted?

A ticket is a conversation. Any response sent from Replyco (manually or automated) counts as a ticket. However, you only pay for tickets that contain a response from Replyco. Multiple responses within that ticket still count as one ticket. So, for example, if a seller sends an auto-response over the weekend and on Monday, responds to the message, that’s one ticket.

What happens if I go over my ticket allowance?

Should you go over your ticket allowance, your account manager will contact you to discuss upgrade options that are more suited to your business. To give you peace of mind, we will never lock your account before discussing your options first.

Does Replyco offer a money-back guarantee?

If you choose not to use us for any reason within 14 days of your first subscription date, we’ll be happy to refund 100% of your subscription fee.

Can I get help with setup?

Absolutely. We’re happy to walk you through setup and get your account up and running. If you signed up for a trial, it’s likely your account manager has already reached out to schedule a session. If not, please don’t hesitate to Contact Us to request a Setup Session.

Do you offer a discount if I sign up for a year?

Yes. If you sign up for and pay for any annual subscription plan, you’ll get 2 Months Free.

Can I cancel my subscription?

Yes. You can cancel your subscription at any time by sending an email to help@replyco.com. Your data will be kept on our servers for 30 days after your final cancellation date.

Is VAT included in the price?

All prices advertised on our pricing page are excluding VAT.