COVID Relief
Get 30% Off*

2020 was a difficult year for everyone, and we know eCommerce sellers need to save money wherever they can right now. That’s why we’re kicking off 2021 with special COVID relief pricing for every new subscriber. For a limited time, you can get 30% off the base price of your subscription. Want to save even more? Get a full 2 months FREE by opting in to an annual plan! The offer is valid for new customers only and good for 12 months. Does not apply to overages. To redeem your discounted rate, submit a Free Trial request. A discount code will be emailed and can be applied at checkout when you activate your account following the 7-day free trial. Cha-ching!

Yes. Every Replyco user will have access to an unlimited number of users, accounts and integrations. You can sell on as many platforms as you want, with as many seller accounts as you need. Pricing is based on the number of tickets you respond to. Whether your team consists of just yourself or 50 customer support agents, you’ll still pay the same price. Fees only increase if your ticket volume surpasses what your plan includes.

Simply put, a ticket is a conversation. If a customer messages you and you respond, that’s a ticket! It doesn’t make a difference if the dialogue between you and a customer is 2 or 20 messages long, or takes 2 or 20 days to resolve — one conversation = one ticket. This applies to Facebook and Live Chat messages as well. However, notifications, spam and eBay cases are never counted as tickets.

Our plans are built to be flexible and accommodate your growth as it happens. If you use more tickets than what’s allotted in your plan, you can elect to purchase additional blocks of 100 or upgrade to the next level, depending on whether you think your increased volume will continue at the same rate. No other hidden fees. No per-user charges.

Absolutely. Every Replyco user will get setup help. The different tiers of Replyco service include access to varying levels of onboarding assistance. In the standard plan, users will receive a product demo and a setup call to create basic labels, templates and rules. For a breakdown of what each onboarding tier includes, click here.  Also don’t forget that we have step-by-step instructions to help you get started and customer support is available to everyone via phone, chat and email.

We offer a comprehensive customer support helpdesk solution for eCommerce sellers. Our pricing model is primarily ticket-based, providing customers access to all of the core features that help you get organized, eliminate repetition and drastically increase your response rate. 

Core features include:

• Unlimited users, marketplaces and integrations
• Email ticket management
• Live chat
• Instant messaging
• eBay cases
• Full access to customer and order dashboard
• Email templates
• Smart auto-responders
• Automation rules
• Auto-translation (for emails)
• Internal notes
• Concierge Support (email, phone, chat)
• Onboarding assistance
• And much, much more.

Additional specialized features and services, including advanced reporting, feedback, dedicated account manager and dedicated server environment are available at higher package tiers.

Data from other helpdesk systems cannot be imported into Replyco. However, by integrating your marketplaces into our system, creating rules, and setting up email filters, you’ll be able to replicate your old setup in as little as 10 to 20 minutes.

If you want to compare Replyco to a similar product, we recommend adding the same exact marketplace integrations to both softwares and running them in parallel. By running them at the same time of day and with the same integrations, you’ll get a feel in real-time for how they work and differ from one another. We’re confident you will experience the Replyco difference.

If you choose not to use us for any reason within 14 days of your first subscription date, we’ll be happy to refund 100% of your subscription fee.

Yes. If you sign up for and pay for any annual subscription plan, you’ll get 2 Months Free.

Yes. You can cancel your subscription at any time by sending an email to help@replyco.com. Your data will be kept on our servers for 30 days after your final cancellation date.

No. All prices exclude VAT.