COVID Relief
Check price Get 30% Off*

Unlimited Users. Unlimited Accounts. 7-Day Free Trial.

Affordable, ticket-based pricing that scales with your business.

Get 30% Off*  + 2 Months Free

STANDARD

$/mo

$/mo

500 Tickets

+$12 for each extra 100 tickets

  • Unlimited users

    Information

    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations

    Information

    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features

    Information

    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting,internal notes and so much more.
  • Phone, Email, Chat Support

    Information

    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
Onboarding Basic
PRO

$/mo

$/mo

2,000 Tickets

+$9 for each extra 100 tickets

  • Unlimited users

    Information

    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations

    Information

    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features

    Information

    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting,internal notes and so much more.
  • Phone, Email, Chat Support

    Information

    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
  • Feedback Alerts

    Information

    Stay on top of your eBay customer feedback. Receive invaluable data like customer ratings and comments directly within Replyco.
Onboarding Basic+
ADVANCED

$/mo

$/mo

6,000 Tickets

+$6 for each extra 100 tickets

  • Unlimited users

    Information

    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations

    Information

    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features

    Information

    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting,internal notes and so much more.
  • Phone, Email, Chat Support

    Information

    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
  • Feedback Alerts

    Information

    Stay on top of your eBay customer feedback. Receive invaluable data like customer ratings and comments directly within Replyco.
  • Advanced Reporting

    Information

    Go beyond basic reporting with in-depth sales and performance reporting.
  • Dedicated Account Manager

    Information

    Exclusive access to comprehensive support for all of your Replyco needs.
Onboarding Full
ENTERPRISE

Custom

Custom Tickets

+$3 for each extra 100 tickets

  • Unlimited users

    Information

    Easily work together — add as many team members as you wish at no additional cost.
  • Unlimited integrations

    Information

    Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
  • All Core Features

    Information

    Email, live chat, social messaging, cases, auto-responders, email templates, customer & order dashboard, reporting,internal notes and so much more.
  • Phone, Email, Chat Support

    Information

    We want everyone to have the best Replyco experience possible. That’s why we provide all-access support regardless of plan size.
  • Feedback Alerts

    Information

    Stay on top of your eBay customer feedback. Receive invaluable data like customer ratings and comments directly within Replyco.
  • Advanced Reporting

    Information

    Go beyond basic reporting with in-depth sales and performance reporting.
  • Dedicated Account Manager

    Information

    Exclusive access to comprehensive support for all of your Replyco needs.
  • Dedicated Server (optional add-on)

    Information

    Unlock access to ultra-fast and unimpeded performance with ample server space for high-volume eCommerce operations.
Onboarding Full+

How many tickets do you receive every month?

0
tickets/mo
Estimated price/mo
$35
0
100,000
Receive more than 100,000 tickets per month?
Plan
Base monthly cost
Extra tickets
Cost per 100 extra tickets
Monthly estimate
Standard (500 tickets/mo.)
$35
$42
+
0
x
$12
=
$35
Pro (2,000 tickets/mo.)
$105
$126
+
0
x
$9
=
$105
Advanced (6,000 tickets/mo.)
$210
$252
+
0
x
$6
=
$210
Enterprise
$210
$252
+
0
x
$3
=
$210
Suggested Plan: Standard

Loved by eCommerce sellers everywhere.

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Frequently Asked Questions (FAQ)

* What is the COVID Relief offer?

2020 was a difficult year for everyone, and we know eCommerce sellers need to save money wherever they can right now. That’s why we’re kicking off 2021 with special COVID relief pricing for every new subscriber. For a limited time, you can get 30% off the base price of your subscription. Want to save even more? Get a full 2 months FREE by opting in to an annual plan! The offer is valid for new customers only and good for 12 months. Does not apply to overages. To redeem your discounted rate, submit a Free Trial request. A discount code will be emailed and can be applied at checkout when you activate your account following the 7-day free trial. Cha-ching!

Do you truly offer unlimited users, accounts and integrations?

Yes. Every Replyco user will have access to an unlimited number of users, accounts and integrations. You can sell on as many platforms as you want, with as many seller accounts as you need. Pricing is based on the number of tickets you respond to. Whether your team consists of just yourself or 50 customer support agents, you’ll still pay the same price. Fees only increase if your ticket volume surpasses what your plan includes.

What is a ticket and how is it counted?

Simply put, a ticket is a conversation. If a customer messages you and you respond, that’s a ticket! It doesn’t make a difference if the dialogue between you and a customer is 2 or 20 messages long, or takes 2 or 20 days to resolve — one conversation = one ticket. This applies to Facebook and Live Chat messages as well. However, notifications, spam and eBay cases are never counted as tickets.

What happens if you go over your ticket allowance?

Our plans are built to be flexible and accommodate your growth as it happens. If you use more tickets than what’s allotted in your plan, you can elect to purchase additional blocks of 100 or upgrade to the next level, depending on whether you think your increased volume will continue at the same rate. No other hidden fees. No per-user charges.

Can I get help with Setup?

Absolutely. Every Replyco user will get setup help. The different tiers of Replyco service include access to varying levels of onboarding assistance. In the standard plan, users will receive a product demo and a setup call to create basic labels, templates and rules. For a breakdown of what each onboarding tier includes, click here.  Also don’t forget that we have step-by-step instructions to help you get started and customer support is available to everyone via phone, chat and email.

What are the Core Features?

We offer a comprehensive customer support helpdesk solution for eCommerce sellers. Our pricing model is primarily ticket-based, providing customers access to all of the core features that help you get organized, eliminate repetition and drastically increase your response rate. 

Core features include:

  • Unlimited users, marketplaces and integrations
  • Email ticket management
  • Live chat
  • Instant messaging
  • eBay cases
  • Full access to customer and order dashboard
  • Email templates
  • Smart auto-responders
  • Automation rules
  • Auto-translation (for emails)
  • Internal notes
  • Concierge Support (email, phone, chat)
  • Onboarding assistance
  • And much, much more.

Additional specialized features and services, including advanced reporting, feedback, dedicated account manager and dedicated server environment are available at higher package tiers.

How can I transfer my data to Replyco if I'm already using another system?

Data from other helpdesk systems cannot be imported into Replyco. However, by integrating your marketplaces into our system, creating rules, and setting up email filters, you’ll be able to replicate your old setup in as little as 10 to 20 minutes.

I'm currently using another helpdesk, what's the best way to compare multiple systems during the trial period?

If you want to compare Replyco to a similar product, we recommend adding the same exact marketplace integrations to both softwares and running them in parallel. By running them at the same time of day and with the same integrations, you’ll get a feel in real-time for how they work and differ from one another. We’re confident you will experience the Replyco difference.

Do you offer a money-back guarantee?

If you choose not to use us for any reason within 14 days of your first subscription date, we’ll be happy to refund 100% of your subscription fee.

Do you offer a discount if I sign up for a year?

Yes. If you sign up for and pay for any annual subscription plan, you’ll get 2 Months Free.

Can I cancel my subscription?

Yes. You can cancel your subscription at any time by sending an email to help@replyco.com. Your data will be kept on our servers for 30 days after your final cancellation date.

Is VAT included in the price?

No. All prices exclude VAT.