Stop paying per user.
Save money with a ticket-based approach.
Your first 7 days are on us.
Plus, get 2 months free when paying annually.
Core features included in all plans
How do I sign up?
You can register for a 7-day free trial at any time with no need to enter your credit card details. You'll have full access to Replyco features and customer support.
Is VAT included in the price?
All prices advertised on our pricing page are excluding VAT.
Do you offer a discount if I sign up for a year?
Yes. If you sign up for and pay for any annual subscription plan, you'll get 2 Months Free.
Can I get help with my set up?
Absolutely. We're happy to walk you through setup and get your account up and running. If you signed up for a trial, it's likely your account manager has already reached out to schedule a session. If not, please don't hesitate to Contact Us to request a Setup Session.
What do you classify as a ticket?
Any communications that you have with your customers from an initial contact until an issue is resolved are classified as Tickets. System messages and marketing emails from selling platforms are not counted as tickets.
What are your support hours?
Our support team is available by phone, live chat or email from Monday to Friday, 8:00 am to 6:00 pm GMT/BST.
What happens if I go over my ticket allowance?
Should you go over your ticket allowance, your account manager will contact you to discuss upgrade options that are more suited to your business. To give you a peace of mind, we will never lock your account before discussing your options first.
Are there any additional costs?
There are no hidden fees - the price you see on our pricing page is the price you pay.
Does Replyco offer a money back guarantee?
If you choose not to use us for any reason within 14 days of your first subscription date, we'll be happy to refund 100% of your subscription fee.
How do I cancel my Replyco subscription?
Cancelling Replyco is an easy and no-questions-asked process. It's done online right from your Replyco account page.
What happens to my data if I cancel?
Your data will be kept on our servers for 30 days after your final cancellation date. After this, your data will be removed with no way of restoring it.
Have more questions?
If you have any more questions, please feel free to contact your account manager or our support team - we usually respond in just under 60 minutes during working hours.