Save Big with
Unlimited Everything 🤝
No more unpredictable costs. No more message counting. Always know what you’ll pay. Unlimited tickets, users and integrations included with all plans. Your first 7 days are on us!
GROWTH
$
For growing eCommerce businesses
- Unlimited tickets and messages
- Unlimited users
- Unlimited integrations
- ✔ Industry-leading helpdesk
- ✔ Auto-matched order details
- ✔ Priorities and SLA
- ✔ Translation
- ✔ Auto-responders
- ✔ Rules
- ✔ Labels and folders
- ✔ Customers
- ✔ Orders
- ✔ Products
- ✔ Returns and refunds
- ✔ Feedback alerts
- ✔ Basic reporting
- ✔ Full onboarding
BUSINESS
$
For established eCommerce businesses
- Unlimited tickets and messages
- Unlimited users
- Unlimited integrations
Includes all Growth features plus:
- ✔ Chat
- ✔ Smart filters
- ✔ User permissions
- ✔ User collision detection
- ✔ Channel-specific templates
- ✔ Channel-specific signatures
- ✔ Advanced reporting
- ✔ Full onboarding
ENTERPRISE
Custom
For high-volume businesses and agencies
- Unlimited tickets and messages
- Unlimited users
- Unlimited integrations
Includes all Business features plus:
- ✔ Custom fields
- ✔ Dashboard customisation
- ✔ Dedicated account manager
- ✔ Lifetime historical data
- ✔ Full+ onboarding
- ✔ Dedicated server environment (optional)
- ✔ Bespoke development (optional)
- ✔ API Access (optional)
“For a low monthly payment, you can have something that funnels all of your customer service into one place. Once Replyco is up and running, you can kind of set it and forget it. It just works perfectly and I’m getting more positive feedback now than ever before.”
Ira Cohen
Founder & Owner
Ira Cohen
Founder & Owner
Compare all Replyco pricing plans and features
| Allowances | GROWTH |
BUSINESS |
ENTERPRISE |
|---|---|---|---|
Unlimited Tickets 
With unlimited tickets, it doesn’t matter how many messages you handle each month (via email, live chat or any other medium) — we won’t charge you another dime!
|
✔ | ✔ | ✔ |
| Unlimited Users
Easily work together — add as many team members as you wish at no additional cost.
|
✔ | ✔ | ✔ |
| Unlimited Integrations
Grow your business by selling on as many eCommerce platforms and marketplaces as you need. We’ll never charge you for adding more integrations.
|
✔ | ✔ | ✔ |
| Selling channels and marketplaces | |||
| Unlimited eCommerce stores
Running multiple eCommerce stores? For instance, do you have one store on Shopify and another store on a different website? Add as many as you’d like without paying more.
|
✔ | ✔ | ✔ |
| Unlimited marketplaces
Selling on Amazon, eBay, Cdiscount and / or anywhere else? Integrate unlimited marketplaces without encountering extra fees or paying for any additional add-ons.
|
✔ | ✔ | ✔ |
| Unlimited email channels
Add as many email addresses / channels as you’d like. Unlimited email channels are available for every plan level.
|
✔ | ✔ | ✔ |
| Unlimited social channels
Add as many social media channels as you’d like (such as Facebook Messenger). Unlimited social channels are available for every plan level.
|
✔ | ✔ | ✔ |
| Chat
Meet customers where they are in real-time. Subscribers to our Business and Enterprise plans get access to a live chat widget that can be installed on virtually any sales site.
|
❌ | ✔ | ✔ |
| Ticket management | |||
| Centralised ticket access
View, respond to and manage tickets (messages) all from one convenient and easy-to-navigate system.
|
✔ | ✔ | ✔ |
| Auto-matched order details
View everything you need to see about a customer’s order all on the same screen when inside a ticket.
|
✔ | ✔ | ✔ |
| Priorities and SLA
Easily set, customise and view message priorities and ticket management protocols (such as “Respond to Amazon inquiries within 24 hours” or “Respond to eBay messages within 12 hours”).
|
✔ | ✔ | ✔ |
| Merge tickets
Ability to merge multiple tickets into one thread for better efficiency. For example, if a customer emails you from two different email addresses regarding their order, you can merge those tickets into one.
|
✔ | ✔ | ✔ |
| Ticket badges
Choose how you would like for your ticket counts to be displayed in your overview (total number of tickets, number of unread tickets, and / or unresolved tickets).
|
✔ | ✔ | ✔ |
| Translation
Translate messages into a number of different languages for better global communication with customers. Need to translate an incoming message into French and an outgoing message into Arabic? No problem!
|
✔ | ✔ | ✔ |
| Smart filters
Create filters for any information you’d like to sort tickets by, and the system will automatically group incoming messages by those parameters (examples: returns / refunds, cancellations, chat messages…).
|
❌ | ✔ | ✔ |
| Custom fields
Track any type of customer message data you’d like. For example, a commonly used custom field is “reason for return.”
|
❌ | ❌ | ✔ |
| Team management | |||
| Internal notes
Share pertinent information with the rest of your team. Did a customer tell you they prefer being contacted after 3pm? Put that info into an internal note and then anyone who views the ticket will see it.
|
✔ | ✔ | ✔ |
| User permissions
Control what your employees can do within Replyco. For instance, you can grant a user access to eBay tickets, while restricting Amazon ticket access — or grant / block permission to make admin changes.
|
❌ | ✔ | ✔ |
| User collision detection
Ability to see when another user is working on a ticket. This feature enables your team to avoid duplication of efforts, as well as any confusion in your customer communications.
|
❌ | ✔ | ✔ |
| Smart tools | |||
| Unlimited templates
Use message templates to answer FAQs, explain company policies, etc. No more having to manually type the same replies over and over. Save loads of time and effort with one of our most popular features!
|
✔ | ✔ | ✔ |
| Unlimited tags
Replyco’s custom tags enable sellers to automatically insert pertinent details into messages without having to manually enter them, such as #order_ID#, #customer_first_name# and #tracking_number#.
|
✔ | ✔ | ✔ |
| Unlimited rules
Create rules to save time and improve efficiency when managing tickets. You can set rules to automatically allocate incoming tickets to a specific folder, team member, priority designation, etc.
|
✔ | ✔ | ✔ |
| Unlimited auto-responders
Improve response rates and keep customers happy even when you’re not in the office with Replyco’s auto-responders. Let them know their query has been received and that your team is eager to help.
|
✔ | ✔ | ✔ |
| Labels and folders
Use labels and folders for better organisation. For example, you can create labels and folders for order cancellations, Amazon questions, eBay questions, urgent inquiries and any other parameters you need.
|
✔ | ✔ | ✔ |
| Customers
Easily keep track of your customers, including any interactions you’ve had with them, orders they’ve placed and other pertinent details all in one streamlined system.
|
✔ | ✔ | ✔ |
| Products
View any messages you’ve received regarding a specific product. This is especially helpful for analysing data. For instance, you can determine which products you’re asked about the most.
|
✔ | ✔ | ✔ |
| Shipping labels
Ability to create and store shipping labels for later use. No more having to manually fill in your company’s information over and over.
|
✔ | ✔ | ✔ |
| eBay returns, refunds and cases
Manage eBay returns, refunds and cases all within the Replyco system. No more having to switch tabs and sign in to multiple accounts!
|
✔ | ✔ | ✔ |
| Feedback alerts
View any eBay customer feedback you’ve received directly within Replyco. You can also filter feedback by type (negative, positive, neutral), and reach out to customers in order to make things right when necessary.
|
✔ | ✔ | ✔ |
| Channel-specific templates
Ability to set templates based on specific marketplaces. For example, your Amazon templates may have different wording than your eBay templates (or include contact info, which is not allowed in eBay messages).
|
❌ | ✔ | ✔ |
| Channel-specific signatures
Ability to set specific signatures for each marketplace. For example, the wording and information in your Amazon signature may differ from the content in your eBay signature.
|
❌ | ✔ | ✔ |
| Dashboard and reports | |||
| Overview dashboard
See an easy-to-understand overview of your tickets — including messages received, sent messages, average response times and much more.
|
✔ | ✔ | ✔ |
| Performance
The performance section enables you to analyse how well your team is managing customer support. You can see the performance of individual users, busiest times of day and more.
|
❌ | ✔ | ✔ |
| Channels
This section gives you a comprehensive overview of tickets (new, within SLA, overdue SLA, resolved, not resolved and total) broken down by each marketplace and platform on which you sell.
|
❌ | ✔ | ✔ |
| Labels and folders
The labels and folders section enables you to analyse your ticket management based on category. For example, use this section to determine how well messages labeled as “urgent” are being handled.
|
❌ | ✔ | ✔ |
| Users and actions
This section offers reports about your users overall, as well as highly detailed individual user performance. See how many tickets each user has been assigned, who is resolving tickets most efficiently and more.
|
❌ | ✔ | ✔ |
| Revenue
Get a clear picture of company sales and profits in the revenue section of your Replyco Dashboard.
|
❌ | ✔ | ✔ |
| Custom fields
Run reports on any custom fields you’ve created (such as reason for return), and even export the data into a spreadsheet for easy analytics and viewing.
|
❌ | ✔ | ✔ |
| Dashboard customisation
No two eCommerce businesses are the same. That’s why we offer the ability to customise your Dashboard so you can view, organise and analyse your customer support data in the way that works best for you.
|
❌ | ❌ | ✔ |
| UX/UI | |||
| Dark Mode
Not a fan of bright screens? Customise your view in the Replyco system with our attractive Dark Mode option.
|
✔ | ✔ | ✔ |
| Onboarding and support | |||
| Onboarding
Getting started with a new helpdesk software shouldn’t be a hassle. Sit back, relax and let us handle onboarding for you. We’ll have you up and running in no time!
|
✔ | ✔ | ✔ |
| Help docs
Need a quick answer to your questions or instructions on how to set up an integration, navigate our tools and features or more? Check out our comprehensive help docs.
|
✔ | ✔ | ✔ |
| Email support
Replyco’s top-notch concierge customer support team is eager to help you with anything you need. Contact us via email any time!
|
✔ | ✔ | ✔ |
| Chat support
Replyco’s top-notch concierge customer support team is eager to help you with anything you need. Contact us via live chat to receive support in real-time!
|
✔ | ✔ | ✔ |
| Phone support
Replyco’s top-notch concierge customer support team is eager to help you with anything you need. Contact us via phone any time!
|
✔ | ✔ | ✔ |
| Account manager
In addition to our industry-leading customer support, subscribers to Replyco’s Enterprise plan level are also assigned a dedicated account manager to assist with all of your helpdesk and customer service needs.
|
❌ | ❌ | ✔ |
| Performance and scalability | |||
| Dedicated server (optional)
We offer enterprise subscribers the option to have their helpdesk system put on its own server. This leads to faster speeds as well as even better security. (Ideal for extra-large companies.)
|
❌ | ❌ | ✔ |
| Bespoke development
We pride ourselves on taking suggestions from customers and turning them into working features. Enterprise subscribers will see their requests prioritised and put into development as quickly as possible.
|
❌ | ❌ | ✔ |
| API Access
Have your own software that you’d like to connect into Replyco (for instance, a CRM software)? API access enables Enterprise subscribers to pull in their external systems for better overall message management.
|
❌ | ❌ | ✔ |
| Historical data
View ticket and message management data over time. (Timeframes depend on your plan level and can only go as far back as you’ve been a Replyco user.)
|
3 months | 12 months | Lifetime️ |
Questions & answers
Frequently asked questions
What if I have an especially high message / ticket count during one month because of being busy? Will my price go up?
Nope! With unlimited tickets, it doesn’t matter if you handle 1 ticket per month or 1,000. Your monthly price will always be the same and in alignment with the plan you chose.
Are there additional fees for different integrations?
Never. Replyco offers unlimited integrations at no extra cost regardless of plan level.
Plus, there are no add ons needed for any marketplace or platform. Amazon, eBay, Shopify, Linnworks and more are all available as seamless integrations directly within the Replyco system.
Does Replyco really offer unlimited users for all plan levels at no additional cost?
Yep. Unlike many competitors, we enable sellers to add as many users as they’d like on the Replyco system at no extra cost. So go ahead and invite your whole team; we won’t charge you another dime!
Do you help with account setup?
Absolutely! From getting you up and running to answering questions along the way, we’re here to help with whatever you need. Subscribers to our Enterprise plan will even get a dedicated account manager at no extra cost.
