Pricing That Grows With You
Whether you’re a small business or a high-volume seller,
our pricing is designed to scale with your business.
Tickets includedElevate your support strategy with customizable plans that include a set number of prepaid support tickets. Tailor your service to fit the unique demands of your customer interactions.
Excess ticket costEnsure flexibility in managing customer inquiries beyond your plan limit with our overage feature. Pay a nominal fee per additional ticket, allowing you to seamlessly adapt to varying support needs.
UsersCollaborate effectively with your team by choosing a plan that accommodates the number of users you need. Invite and manage team members seamlessly within the system, ensuring efficient and collaborative support.
IntegrationsSeamlessly expand your support reach by effortlessly adding and managing multiple communication and information channels concurrently.
Historical Data / Retention PeriodDepending on your tariff plan, tickets remain in the app for a specified number of months (except for the XL tariff plan). Once inactive, tickets are moved to cold storage for an additional 12 months, regardless of the tariff plan (excluding the XL plan), before permanent deletion. This ensures efficient data management, optimizing storage based on your plan while maintaining historical records for a comprehensive overview.
$ 99 p/a$ 9 p/m
For growing eCommerce businesses
$ 499 p/a$ 49 p/m
For established eCommerce businesses
$ 2,999 p/a$ 299 p/m
For high-volume businesses and agencies
For Corporate sized businesses with custom requirements
Compare all Replyco pricing plans and features
Explore and compare all the differences between the plans and features Replyco has to offer. Whether you're a small business looking for a cost-effective solution or a growing enterprise needing comprehensive support, our variety of plans ensures you'll find something perfectly suited to your requirements.
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“For a low monthly payment, you can have something that funnels all of your customer service into one place. Once Replyco is up and running, you can kind of set it and forget it. It just works perfectly and I’m getting more positive feedback now than ever before.”
Founder & Owner
Founder & Owner
Enhance Your Plan with Dynamic Add-Ons
You can purchase the necessary add-ons to complement and customize the subscription they choose, providing a personalized and feature-rich solution tailored exactly to their unique needs. Expand your plan and easily unlock additional features.
Frequently Asked Questions
What counts as a billable ticket?
A billable ticket refers to a conversation initiated via any integrated channel, encompassing messages from users or auto-response rules within the Replyco platform. Importantly, a ticket is considered billable upon receiving a response from either a user or an auto-response rule, regardless of the volume of messages exchanged throughout the thread. This streamlined approach ensures that each interaction is efficiently accounted for, providing a comprehensive yet concise overview of your customer communications.
Do I pay for every message I get?
No, you only incur charges for what we call "billable tickets," which are essentially two-way conversations. An incoming request transforms into a billable ticket only when you respond to it within the Replyco platform. If, for instance, you promptly close a ticket without responding (perhaps due to it being spam or an automated no-reply message), there won't be any associated charges. This ensures a fair and cost-effective approach to your messaging interactions.
Is there sales tax for my Replyco subscription?
The possibility of paying state sales tax on your Replyco subscription exists. The determination of applicable sales tax for your organization is made in accordance with your billing address. This ensures compliance with relevant regulations and facilitates a transparent understanding of the associated tax considerations for your subscription.
How many messages should I expect each month?
On average, you can anticipate receiving about 4% of your total order volume as customer messages. However, this number may vary based on factors like the type of business you run, the complexity of your products, and how much your customers handle issues on their own. By taking these factors into account, you can better estimate and prepare for the monthly volume of customer messages tailored to your specific business, ensuring you're ready to provide timely and effective support.
How many questions can a team member handle in a day?
Exceptional representatives, leveraging the power of the Replyco built-in tools, typically resolve an impressive 150 inquiries daily. This efficiency is achieved through streamlined processes and targeted automations, allowing your team to provide swift and effective resolutions to a significant volume of tickets each day.