Pricing That Grows With You Handshake

Whether you’re a small business or a high-volume seller,
our pricing is designed to scale with your business.

  • Tickets included
    Elevate your support strategy with customizable plans that include a set number of prepaid support tickets. Tailor your service to fit the unique demands of your customer interactions.
  • Excess ticket cost
    Ensure flexibility in managing customer inquiries beyond your plan limit with our overage feature. Pay a nominal fee per additional ticket, allowing you to seamlessly adapt to varying support needs.
  • Users
    Collaborate effectively with your team by choosing a plan that accommodates the number of users you need. Invite and manage team members seamlessly within the system, ensuring efficient and collaborative support.
  • Integrations
    Seamlessly expand your support reach by effortlessly adding and managing multiple communication and information channels concurrently.
  • Historical Data / Retention Period
    Depending on your tariff plan, tickets remain in the app for a specified number of months (except for the XL tariff plan). Once inactive, tickets are moved to cold storage for an additional 12 months, regardless of the tariff plan (excluding the XL plan), before permanent deletion. This ensures efficient data management, optimizing storage based on your plan while maintaining historical records for a comprehensive overview.

Tariff:

S
$ 99 p/a$ 9 p/m

For growing eCommerce businesses

  • 600 50
  • $ 0.32$ 0.32
  • 1
  • 7
  • 3 months

M
$ 499 p/a$ 49 p/m

For established eCommerce businesses

  • 4,200 350
  • $ 0.32$ 0.32
  • Unlimited
  • 25
  • 6 months

L
$ 2,999 p/a$ 299 p/m

For high-volume businesses and agencies

  • 30,000 2,500
  • $ 0.30$ 0.30
  • Unlimited
  • 50
  • 12 months

XL
Contact Us

For Corporate sized businesses with custom requirements

  • 30,000+ 2,500+
  • Сustom
  • Unlimited
  • Unlimited
  • Lifetime

Compare all Replyco pricing plans and features

Explore and compare all the differences between the plans and features Replyco has to offer. Whether you're a small business looking for a cost-effective solution or a growing enterprise needing comprehensive support, our variety of plans ensures you'll find something perfectly suited to your requirements.

See all features

Ira

“For a low monthly payment, you can have something that funnels all of your customer service into one place. Once Replyco is up and running, you can kind of set it and forget it. It just works perfectly and I’m getting more positive feedback now than ever before.”

Ira Cohen

Founder & Owner

Fantastic sports store

Ira Cohen

Founder & Owner

Fantastic sports store
  • Auto-matched Order Details
    See everything about a customer's order in one place. No more jumping around screens. Stay focused, work efficiently, and impress customers with a quick, comprehensive view of their orders inside each ticket.
  • Tags
    With Replyco's tags, you can effortlessly inject crucial details into messages without the hassle of manual entry. Whether it's #order_ID#, #customer_first_name#, or #tracking_number#, our custom tags empower sellers to streamline communication, saving time and ensuring accurate information every time. Say goodbye to tedious typing and hello to easy, automated messaging.
  • Priority & SLA tracker
    Think of the Priority & SLA Tracker as a 24-hour timer, a constant reminder of how much time remains to respond or resolve a ticket. This tool ensures you always prioritize the right tickets, minimizing the risk of penalties from marketplaces. Stay proactive and maintain optimal response times with this invaluable time management feature.
  • Rules
    Save time and boost efficiency by creating various rules in Replyco. Automatically assign incoming tickets to designated folders, team members, or priority levels. Streamline your workflow effortlessly for a more efficient ticket management experience.
  • Templates
    Say goodbye to repetitive typing! Utilize Replyco's message templates to swiftly address FAQs and clarify company policies. Skip the manual work and save substantial time and effort – it's one of our most loved features for a reason!
  • User Signatures
    Personalize your communication with individual flair! With User Signatures, each team member can effortlessly set up their own unique signature, akin to popular email clients. Enrich your responses by adding a personal touch at the end of every reply, making your customer interactions not just professional, but uniquely yours.
  • Labels & Folders
    Create custom labels that double as folders, providing a seamless way to filter and categorize your correspondence. Navigate through your messages with ease, saving valuable time and ensuring that your customer interactions are always structured and accessible.
  • Customer Ticket History
    With just one click, gain immediate access to a complete record of all previous conversations with a buyer. Effortlessly stay in the loop, providing you with the insights needed to deliver personalized and informed responses at every interaction.
  • Customer Order History
    In a single click, unveil a detailed list of all past orders linked to a buyer. This quick-access tool provides a snapshot of the customer's purchase history, enabling you to tailor your responses and deliver an even more personalized and effective customer service experience.
  • Tickets & Customers Merging
    Consolidate multiple tickets into one for efficient handling of inquiries from the same customer. Plus, effortlessly merge two customers, ideal for situations where different emails were used.
  • Deep interaction with Billbee & Linnworks
    Replyco's deep integration allows users to create automation rules and trigger specific actions within these OMS platforms. For instance, effortlessly park an order when a customer requests cancellation or a refund. Enhance control, efficiency, and responsiveness by seamlessly connecting and automating tasks across these robust OMS systems.
  • Basic Reporting
    The built-in dashboard system provides a swift overview of your current operational status. From average response times to ticket volumes, gain immediate insights into your business metrics. Simplify your decision-making process by accessing essential data at a glance, empowering you to stay proactive and responsive.
  • Auto-responders
    Keep your customers smiling, even outside office hours, using Replyco's auto-responders. Boost response rates by instantly responsing to typical buyer's questions or acknowledging received queries and assuring customers that your team is ready and eager to assist.
  • eBay in-ticket Cancellations, Returns, Refunds
    Effortlessly handle eBay orders directly within Replyco. With a single click, cancel or refund orders in response to buyer requests. Streamline your workflow for quick and efficient order management. Note: this feature is independent of the eBay Return/INR cases module.
  • 2-way Translation
    Enhance global communication with Replyco's 2-way translation. Effortlessly translate messages into various languages. Whether it's converting an incoming message to French or an outgoing one to Arabic, it's as easy as pie!
  • Smart Filters
    Bid farewell to the hassle of repeatedly clearing and resetting ticket filters. Enter Smart Filters by Replyco, designed to eliminate this headache once and for all. Users can now create and seamlessly navigate between multiple pre-set ticket filters. Simplify your workflow and achieve scenario-specific views with ease, ensuring efficient and frustration-free ticket management.
  • User Roles & Permissions
    Select from pre-set roles or define precise access controls, regulating features and channels available to each user. With this flexible permission system, customize user access effortlessly, ensuring a tailored and secure environment that aligns with your team's responsibilities and operational needs.
  • User Collision Detection
    Stay in the loop with Replyco's User Collision Detection. Know when another team member is handling a ticket to prevent duplicate efforts and keep customer communications clear and confusion-free.
  • Drafts Saving
    Ever lose a lengthy response? Not anymore! Replyco's Drafts Saving feature ensures every word you type is preserved, even if distractions or unexpected events occur. Your work is safe and ready to pick up right where you left off when you reopen a ticket.
  • Customised Priorities and SLA
    Beyond the standard 24-hour timer, this tool empowers you to create personalized response and resolution timers. Craft scenarios such as "Respond to Amazon inquiries within 24 hours" or "Reply to eBay messages within 12 hours" to align with your specific business needs. Ensure tailored and timely responses, surpassing standard expectations and enhancing your customer service excellence.
  • Channel-specific Templates
    Customize your responses effortlessly with Replyco's Channel-specific Templates. Craft distinct messages for each marketplace; for instance, your Amazon templates might differ from your eBay ones, ensuring compliance with specific platform guidelines, like excluding contact info from eBay messages.
  • Channel-specific Signatures
    Tailor your communication with ease using Replyco's Channel-specific Signatures. Craft unique signatures for each marketplace—customize the wording and information to suit the nuances of Amazon or eBay, ensuring a personalized touch in every message.
  • Text Snippets
    Whether personal or company-wide, create pre-defined text pieces with unique names. Insert them seamlessly into your ticket responses anytime by using the "/" symbol. This user-friendly tool streamlines communication, allowing for quick and consistent responses with just a keystroke.
  • Orders (proactive sync)
    This functionality enables Replyco to pull all orders created in your stores, even without associated tickets. Now, you can effortlessly review orders independently and proactively contact buyers when necessary. Enhance your customer interactions by staying informed and taking the initiative with this versatile and proactive sync feature.
  • Advanced Reporting
    Unlock in-depth insights with Replyco's Advanced Reporting. Evaluate team and individual performance, peak activity times, ticket status by marketplace and platform, and efficient ticket handling based on categories of your own. Elevate your support strategy with precise analytics and data-driven decision-making.
  • Custom Fields
    Create personalized in-ticket fields, allowing users to input data with the specificity you require. Unlock detailed reports to answer a myriad of business questions, from identifying the most problematic items to understanding popular defects or reasons for returns. With this versatile tool, make informed decisions that drive your business forward by tapping into a wealth of detailed, customizable data.
  • Two-Factor Authentication (2FA)
    Each user can activate this additional layer of protection, adding an extra level of security to their account. Safeguard your information and ensure a secure access environment with this easy-to-use and effective security enhancement.
  • Dedicated Account Manager
    Count on the expertise of Replyco's experienced dedicated managers to guide your team through account setup. From implementing workflows and scenarios to exclusive and prompt support, our team is committed to ensuring you get the most out of your Replyco experience. You can rely on us every step of the way.
  • Import of Historical Messages
    Experience seamless data migration with Replyco's Import of Historical Messages feature. This capability allows users to effortlessly import .JSON files containing previous tickets and order dates from another system into Replyco. Streamline your transition process, ensuring a smooth and efficient onboarding experience with comprehensive historical data at your fingertips.
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Enhance Your Plan with
Dynamic Add-Ons
Circle

You can purchase the necessary add-ons to complement and customize the subscription they choose, providing a personalized and feature-rich solution tailored exactly to their unique needs. Expand your plan and easily unlock additional features.

WhatsApp

WhatsApp

$259 per year$25 per month
Live Chat

Live Chat

$209 per year$20 per month
Feedback

Feedback Management

$209 per year$20 per month
Reporting

Advanced Reporting

$109 per year$10 per month
Ebay

eBay Cases

$209 per year$20 per month

Frequently Asked Questions

What counts as a billable ticket?

A billable ticket refers to a conversation initiated via any integrated channel, encompassing messages from users or auto-response rules within the Replyco platform. Importantly, a ticket is considered billable upon receiving a response from either a user or an auto-response rule, regardless of the volume of messages exchanged throughout the thread. This streamlined approach ensures that each interaction is efficiently accounted for, providing a comprehensive yet concise overview of your customer communications.

Do I pay for every message I get?

No, you only incur charges for what we call "billable tickets," which are essentially two-way conversations. An incoming request transforms into a billable ticket only when you respond to it within the Replyco platform. If, for instance, you promptly close a ticket without responding (perhaps due to it being spam or an automated no-reply message), there won't be any associated charges. This ensures a fair and cost-effective approach to your messaging interactions.

Is there sales tax for my Replyco subscription?

The possibility of paying state sales tax on your Replyco subscription exists. The determination of applicable sales tax for your organization is made in accordance with your billing address. This ensures compliance with relevant regulations and facilitates a transparent understanding of the associated tax considerations for your subscription.

How many messages should I expect each month?

On average, you can anticipate receiving about 4% of your total order volume as customer messages. However, this number may vary based on factors like the type of business you run, the complexity of your products, and how much your customers handle issues on their own. By taking these factors into account, you can better estimate and prepare for the monthly volume of customer messages tailored to your specific business, ensuring you're ready to provide timely and effective support.

How many questions can a team member handle in a day?

Exceptional representatives, leveraging the power of the Replyco built-in tools, typically resolve an impressive 150 inquiries daily. This efficiency is achieved through streamlined processes and targeted automations, allowing your team to provide swift and effective resolutions to a significant volume of tickets each day.