Pricing That Grows With You 
Whether you’re a small business or a high-volume seller,
our pricing is designed to scale with your business.
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UsersCollaborate effectively with your team by choosing a plan that accommodates the number of users you need. Invite and manage team members seamlessly within the system, ensuring efficient and collaborative support.
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Tickets includedEnhance your support operations with unlimited tickets for every team member. Streamline your customer service without constraints, ensuring your team can focus on delivering exceptional support at any volume.Elevate your support strategy with customizable plans that include a set number of prepaid support tickets. Tailor your service to fit the unique demands of your customer interactions.
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Excess ticket costEnsure flexibility in managing customer inquiries beyond your plan limit with our overage feature. Pay a nominal fee per additional ticket, allowing you to seamlessly adapt to varying support needs.
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IntegrationsSeamlessly expand your support reach by effortlessly adding and managing multiple communication and information channels concurrently.
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AI Assisted ResponsesEnhance your customer communication effortlessly. Correct typos, simplify ideas, and perfect tone, length, and formality of your responses for truly impactful interactions.
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AI Conversation SummaryEffortlessly streamline your customer interactions. Summarise complex conversations, gain instant insights, and make quick, informed decisions for exceptional support.
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AI CategorizationAutomatically organise incoming tickets by creating your own AI Categories or using pre-defined ones based on recurring themes. Enhance workflow efficiency, streamline prioritisation, and deliver superior customer service effortlessly.
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Live ChatThe Replyco Live Chat Widget is your gateway to real-time customer connection. Enhance your website with personalised chats, real-time visitor insights, and a suite of additional features to foster meaningful interactions and boost customer satisfaction.
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Reporting DashboardsThe built-in dashboard system delivers a clear view of your operations, combining key metrics like response times, ticket volumes, and user-specific stats. Intuitive visual reports provide quick access to essential data, empowering smarter decisions and keeping you proactive in driving your business forward.
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WhatsApp IntegrationBoost your customer engagement with our WhatsApp Integration. Effortlessly connect WhatsApp to Replyco for real-time, personalised conversations that enhance your customer support experience.
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eBay casesEffortlessly manage eBay cases directly from Replyco. Handle INR or Return/Refund cases seamlessly — send messages, issue refunds, and resolve cases directly within your workspace. Ensure efficient and superior customer support without needing to navigate away.
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Feedback ManagementUnlock comprehensive feedback management with Replyco's Feedback Management features. Consolidate Amazon and eBay feedback onto a single screen, enabling you to track, investigate, and proactively respond to buyer feedback. Plus, automatically send Amazon feedback requests to enhance your strategy and customer satisfaction like never before.
Tariff:
S
$ 9 p/m$ 65 per user p/m
For growing eCommerce businesses
- 50 1-3
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$ 0.32$ 0.32
- UnlimitedUnlimited*Subject to the fair usage policy.
- Unlimited
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M
$ 49 p/m$ 55 per user p/m
For established eCommerce businesses
- 350 4-7
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$ 0.32$ 0.32
- UnlimitedUnlimited*Subject to the fair usage policy.
- Unlimited
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$ 299 p/m$ 45 per user p/m
For high-volume businesses and agencies
- 2,500 8-15
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$ 0.30$ 0.30
- UnlimitedUnlimited*Subject to the fair usage policy.
- Unlimited
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Contact Us
For Corporate sized businesses with custom requirements
- 2,500+ 16+
- Сustom
- UnlimitedUnlimited*Subject to the fair usage policy.
- Unlimited
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Compare all Replyco pricing plans and features
Explore and compare all the differences between the plans and features Replyco has to offer. Whether you're a small business looking for a cost-effective solution or a growing enterprise needing comprehensive support, our variety of plans ensures you'll find something perfectly suited to your requirements.
See all features
“For a low monthly payment, you can have something that funnels all of your customer service into one place. Once Replyco is up and running, you can kind of set it and forget it. It just works perfectly and I’m getting more positive feedback now than ever before.”
Ira Cohen
Founder & Owner
Ira Cohen
Founder & Owner
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Auto-matched Order DetailsSee everything about a customer's order in one place. No more jumping around screens. Stay focused, work efficiently, and impress customers with a quick, comprehensive view of their orders inside each ticket.
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Deep interaction with Billbee & LinnworksReplyco's deep integration allows users to create automation rules and trigger specific actions within these OMS platforms. For instance, effortlessly park an order when a customer requests cancellation or a refund. Enhance control, efficiency, and responsiveness by seamlessly connecting and automating tasks across these robust OMS systems.
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Priority & SLA trackerStay on top of ticket management with our Priority & SLA Tracker. This feature offers a continuous 24-hour timer to prioritise and manage tickets, reducing the risk of marketplace penalties. On top of that, customise response and resolution scenarios like “Respond to Amazon within 24 hours” or “Reply to eBay within 12 hours” for tailored, timely service that meets your specific business needs
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Tickets & Customers MergingConsolidate multiple tickets into one for efficient handling of inquiries from the same customer. Plus, effortlessly merge two customers, ideal for situations where different emails were used.
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Customer Ticket & Order HistoryWith one click, instantly access a complete history of conversations and past orders with a buyer. This quick tool provides the insights and purchase details you need to deliver highly personalised, informed, and effective customer support in every interaction.
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RulesSave time and boost efficiency by creating various rules in Replyco. Automatically assign incoming tickets to designated folders, team members, or priority levels. Streamline your workflow effortlessly for a more efficient ticket management experience.
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TemplatesEliminate repetitive typing with Replyco’s message templates, designed to streamline responses to FAQs and company policies. Customize templates for each marketplace to ensure compliance with specific platform rules, like excluding contact info in eBay messages. Save time and effort while delivering consistent, platform-specific communication — one of our most loved features!
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Auto-respondersKeep your customers smiling, even outside office hours, using Replyco's auto-responders. Boost response rates by instantly responsing to typical buyer's questions or acknowledging received queries and assuring customers that your team is ready and eager to assist.
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Labels & FoldersCreate custom labels that double as folders, providing a seamless way to filter and categorize your correspondence. Navigate through your messages with ease, saving valuable time and ensuring that your customer interactions are always structured and accessible.
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Smart FiltersBid farewell to the hassle of repeatedly clearing and resetting ticket filters. Enter Smart Filters by Replyco, designed to eliminate this headache once and for all. Users can now create and seamlessly navigate between multiple pre-set ticket filters. Simplify your workflow and achieve scenario-specific views with ease, ensuring efficient and frustration-free ticket management.
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TagsWith Replyco's tags, you can effortlessly inject crucial details into messages without the hassle of manual entry. Whether it's #order_ID#, #customer_first_name#, or #tracking_number#, our custom tags empower sellers to streamline communication, saving time and ensuring accurate information every time. Say goodbye to tedious typing and hello to easy, automated messaging.
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Text SnippetsWhether personal or company-wide, create pre-defined text pieces with unique names. Insert them seamlessly into your ticket responses anytime by using the "/" symbol. This user-friendly tool streamlines communication, allowing for quick and consistent responses with just a keystroke.
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Drafts SavingEver lose a lengthy response? Not anymore! Replyco's Drafts Saving feature ensures every word you type is preserved, even if distractions or unexpected events occur. Your work is safe and ready to pick up right where you left off when you reopen a ticket.
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2-way TranslationEnhance global communication with Replyco's 2-way translation. Effortlessly translate messages into various languages. Whether it's converting an incoming message to French or an outgoing one to Arabic, it's as easy as pie!
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User SignaturesEnhance your communication with personalized User Signatures, allowing each team member to create their own unique signature for replies. Customize signatures for each marketplace — tailoring the content for platforms like Amazon or eBay. Add a professional yet personal touch to every message, making customer interactions feel more individualized and relevant.
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Custom FieldsCreate personalized in-ticket fields, allowing users to input data with the specificity you require. Unlock detailed reports to answer a myriad of business questions, from identifying the most problematic items to understanding popular defects or reasons for returns. With this versatile tool, make informed decisions that drive your business forward by tapping into a wealth of detailed, customizable data.
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User Roles & PermissionsSelect from pre-set roles or define precise access controls, regulating features and channels available to each user. With this flexible permission system, customize user access effortlessly, ensuring a tailored and secure environment that aligns with your team's responsibilities and operational needs.
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User Collision DetectionStay in the loop with Replyco's User Collision Detection. Know when another team member is handling a ticket to prevent duplicate efforts and keep customer communications clear and confusion-free.
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eBay in-ticket Cancellations, Returns, RefundsEffortlessly handle eBay orders directly within Replyco. With a single click, cancel or refund orders in response to buyer requests. Streamline your workflow for quick and efficient order management. Note: this feature is independent of the eBay Return/INR cases module.
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Two-Factor Authentication (2FA)Each user can activate this additional layer of protection, adding an extra level of security to their account. Safeguard your information and ensure a secure access environment with this easy-to-use and effective security enhancement.
Frequently Asked Questions
What counts as a billable ticket?
A billable ticket refers to a conversation initiated via any integrated channel, encompassing messages from users or auto-response rules within the Replyco platform. Importantly, a ticket is considered billable upon receiving a response from either a user or an auto-response rule, regardless of the volume of messages exchanged throughout the thread. This streamlined approach ensures that each interaction is efficiently accounted for, providing a comprehensive yet concise overview of your customer communications.
Do I pay for every message I get?
No, you only incur charges for what we call "billable tickets," which are essentially two-way conversations. An incoming request transforms into a billable ticket only when you respond to it within the Replyco platform. If, for instance, you promptly close a ticket without responding (perhaps due to it being spam or an automated no-reply message), there won't be any associated charges. This ensures a fair and cost-effective approach to your messaging interactions.
Is there sales tax for my Replyco subscription?
The possibility of paying state sales tax on your Replyco subscription exists. The determination of applicable sales tax for your organization is made in accordance with your billing address. This ensures compliance with relevant regulations and facilitates a transparent understanding of the associated tax considerations for your subscription.
How many messages should I expect each month?
On average, you can anticipate receiving about 4% of your total order volume as customer messages. However, this number may vary based on factors like the type of business you run, the complexity of your products, and how much your customers handle issues on their own. By taking these factors into account, you can better estimate and prepare for the monthly volume of customer messages tailored to your specific business, ensuring you're ready to provide timely and effective support.
How many questions can a team member handle in a day?
Exceptional representatives, leveraging the power of the Replyco built-in tools, typically resolve an impressive 150 inquiries daily. This efficiency is achieved through streamlined processes and targeted automations, allowing your team to provide swift and effective resolutions to a significant volume of tickets each day.
Improve customer service without breaking the bank
Helping businesses of all sizes to efficiently handle millions of queries every month.
Sign up for a demo and discover how our solutions can boost your business. Our experts are ready to guide you through all the tailored features of our platform, designed to meet your specific needs.
