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BEST ALTERNATIVE TO XSELLCO EDESK

Compare Replyco to eDesk by xSellco

Tired of paying expensive per-user and add-on fees at eDesk? Finding it difficult to get help when you need it most? Managing your customer messaging should be cost effective and easy. And that’s exactly what you’ll get at Replyco.

Why Should I Choose Replyco over eDesk?

Reason

Unlimited Users, Unlimited Tickets & Unlimited Integrations

In fact, every plan at Replyco includes unlimited users, unlimited tickets and unlimited integrations at no extra cost!

Unlimited Users + Ticket-Based Pricing - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce

Reason

Easy to Use + Intuitive

Users who have switched to Replyco from eDesk tell us they love our clean, easy-to-navigate interface. While our competitors’ platforms can be somewhat convoluted and “busy,” Replyco lets you find the information you need quickly, without having to switch screens or sacrifice a robust feature set.

Easy to Use - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce

Reason

Phone, Email & Chat Support for ALL

Need some assistance? Unlike self-serve-only options from our competitors, we offer comprehensive support via phone, email and chat. And as usual, it’s available to every user at every plan level at no additional cost.

Phone, Email & Chat for ALL - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce

Reason

Customer-Driven, Ongoing Development

Customer support is the foundation of our company culture and embedded in the Replyco DNA, so you can be sure we’ll go the extra mile. We may not have every integration (yet), but we’re getting there. Just take a look at our Roadmap for an indication of our intentions to continually invest in product and feature development.

Customer-Driven, Ongoing Development - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce

See What Our Users Have to Say

We used to use xSellco eDesk, but it was bulky, slow and unreliable. Replyco has some fantastic features and a very user-friendly interface. Very impressed.

STEVE W
MANAGING DIRECTOR
iShop247 - Replyco Helpdesk Software for eCommerce

I have recommended Replyco to many other businesses in our field. If you're looking to make the switch, do it sooner, rather than later.

KEIRON D
OPERATIONS MANAGER
XS Items - Replyco Helpdesk Software for eCommerce

We switched from eDesk because of increased pricing and we needed a system that integrated with Linnworks. Onboarding was brilliant. These guys have got it all sorted - amazing!

GARETH P
CEO
Navitech - Replyco Helpdesk for eCommerce

FAQ

I'm not technical. How long will it take me to set things up?

Around 30 minutes, but this will vary depending on how many integrations you have. We strive to make getting started with Replyco as simple as possible for everyone, regardless of technical know-how. In addition to our step-by-step helpdocs, you can also book an onboarding session or reach out via phone, email and live chat. This level of support is available for users at every level.

How long will it take to migrate from eDesk to Replyco?

Migrating from eDesk to Replyco takes around 10 to 20 minutes.

Can I trial Replyco alongside eDesk?

Replyco can work in parallel with eDesk, as well as any other platform, without any issues. Most marketplaces would allow you to have eDesk and Replyco integrated at the same time.

How is Replyco better than eDesk, even if we don't use Linnworks?

Although Linnworks is an awesome tool, Replyco is built to be a stand alone product that is complemented by solution providers, including Linnworks. Unlike the costly per-user fees at eDesk, Replyco offers unlimited users, unlimited tickets and unlimited integrations for all plan levels. Plus, we prioritize providing the best user experience possible, through a clean, simple layout, an intuitive interface for easy navigation and all-access customer support! That’s the Replyco difference.