BEST ALTERNATIVE TO XSELLCO EDESK
Compare Replyco to eDesk by xSellco
Tired of paying expensive per-user and add-on fees at eDesk? Finding it difficult to get help when you need it most? Managing your customer messaging should be cost effective and easy. And that’s exactly what you’ll get at Replyco.
Why Should I Choose Replyco over eDesk?
Unlimited Users + Ticket-Based Pricing
Unlike eDesk and other competitors, we don’t charge per user. In fact, every plan at Replyco includes unlimited users, unlimited integrations and our full range of core features. Plus, our ticket-based pricing means you never pay for more than you need.
Easy to Use + Intuitive
Users who have switched to Replyco from eDesk tell us they love our clean, easy-to-navigate interface. While our competitors’ platforms can be somewhat convoluted and “busy,” Replyco lets you find the information you need quickly, without having to switch screens or sacrifice a robust feature set.
Phone, Email & Chat for ALL
Need some assistance? Unlike self-serve-only options from our competitors, we offer comprehensive support via phone, email and chat. And as usual, it’s available to every user at every plan level at no additional cost.
Customer-Driven, Ongoing Development
Customer support is the foundation of our company culture and embedded in the Replyco DNA, so you can be sure we’ll go the extra mile. We may not have every integration (yet), but we’re getting there. Just take a look at our Roadmap for an indication of our intentions to continually invest in product and feature development.
See What Our Users Have to Say
We used to use xSellco eDesk, but it was bulky, slow and unreliable. Replyco has some fantastic features and a very user-friendly interface. Very impressed.
I have recommended Replyco to many other businesses in our field. If you're looking to make the switch, do it sooner, rather than later.
We switched from eDesk because of increased pricing and we needed a system that integrated with Linnworks. Onboarding was brilliant. These guys have got it all sorted - amazing!
Around 30 minutes, but this will vary depending on how many integrations you have. We strive to make getting started with Replyco as simple as possible for everyone, regardless of technical know-how. In addition to our step-by-step helpdocs, you can also book an onboarding session or reach out via phone, email and live chat. This level of support is available for users at every level.
Migrating from eDesk to Replyco takes around 10 to 20 minutes.
Replyco can work in parallel with eDesk, as well as any other platform, without any issues. Most marketplaces would allow you to have eDesk and Replyco integrated at the same time.
Our plans are built to be flexible and accommodate your growth as it happens. If you use more tickets than what’s allotted in your plan, you can elect to purchase additional blocks of 100 or upgrade to the next level, depending on whether you think your increased volume will continue at the same rate. No other hidden fees. No per-user charges. Learn more about our ticket-based pricing here.
Although Linnworks is an awesome tool, Replyco is built to be a stand alone product that is complemented by solution providers, including Linnworks. Unlike the costly per-user fees at eDesk, Replyco offers affordable, ticket-based pricing. Plus, we prioritize providing the best user experience possible, through a clean, simple layout, an intuitive interface for easy navigation and all-access customer support for everyone! That’s the Replyco difference.