Replyco Helpdesk Platform For Ebay Sellers
Manage eBay Messaging, Cases & Feedback
Boost response rates and improve customer service like never before. Replyco helpdesk software for eCommerce makes it easy for eBay sellers to access buyer messages, manage eBay cases, process returns and refunds and monitor negative feedback.
Total Control Over Customer Messaging
Automation, email templates, case management and feedback.
Manage eBay buyer messages & order data
With an eBay integration, Replyco fully centralizes all of your eBay buyer messages and order data into one streamlined and user-friendly inbox to help you provide the quickest resolution to customer inquiries.
eBay case management
Our eBay Cases section enables sellers to easily view and respond to complaints, issue returns / refunds and see any related messages all in the same screen and with fewer clicks.
eBay feedback alerts
Stay on top of your eBay customer feedback. Receive invaluable data like customer ratings and comments directly within Replyco. Plus with the integrated ticket system, sellers can reach out to customers to address problems or thank them for positive feedback.
Message automation
Improve response times with powerful communication productivity tools. Auto-responders, email templates and tags allow you to effortlessly address customers’ needs with smart auto-responses that automatically insert relevant buyer data — even respond to customer inquiries when you’re out of the office.
Proactively contact customers
With Replyco, you can proactively send messages to eBay buyers without having to wait for them to initiate contact. This is enormously helpful in facilitating a conversation to gain valuable feedback or informing buyers in advance of unexpected circumstances, like shipping delays.
Buyer notes
Selling products that require customization or additional buyer specifications? With eBay buyer notes, sellers have direct access to buyers’ order preferences, or any other notes that customers add to their order.
Stored shipping labels
Clickable eBay order numbers and tracking numbers make it simple to view everything you need to see. Sellers can comprehensively answer customers’ questions and manage order details more effectively.
Clickable order & tracking numbers
Clickable eBay order numbers and tracking numbers make it simple to view everything you need to see on one platform. Sellers can comprehensively answer customers’ questions and manage order details more effectively.
All-round team access
No more sharing your eBay password! Create as many users as you want, assign users to handle tickets (respond to inquiries) and / or eBay Cases from your Replyco account.
Unlimited stores & integrations
Do you have multiple eBay stores or are you a multichannel seller? Even better! You can integrate however many eCommerce marketplaces or accounts you want.
About eBay
Based in San Jose, California, eBay is a multinational eCommerce corporation that facilitates C2C and B2C product sales through its website. There are currently 25 million eBay sellers across the globe, 7 million of whom are in the US. Replyco integrates seamlessly with eBay so sellers can view and respond to customer messages, manage cases, issue returns / refunds and more all within a single platform.
