REPLYCO HELPDESK PLATFORM & EBAY INTEGRATION

eBay Messaging & Case Management

Boost response rates and improve customer service like never before. Replyco helpdesk software for eCommerce makes it easy for eBay sellers to access buyer messages, manage eBay cases and process returns and refunds from one simple tool.

eBay Integration - Replyco Helpdesk for eCommerce

Get Control of Customer Messaging
Replyco Simplifies Inbox Management for eBay Sellers

Manage eBay buyer messages

eBay integration with Replyco includes full centralization of messaging and customer order data so you can provide the best and quickest resolution to customer inquiries.

eBay Messaging - Replyco Helpdesk for eCommerce

eBay case management

Our “eBay Cases” section enables sellers to easily view and respond to complaints, issue returns / refunds and see any related messages all in the same screen and with fewer clicks.

eBay Returns / Refunds - Replyco Helpdesk for eCommerce

Proactively contact eBay customers

Selling products that require customization or need clarification on something that wasn’t specific at the point of purchase? With Replyco, you can proactively send a message to an eBay buyer without having to wait for them to initiate contact.

eBay Order Details - Replyco Helpdesk for eCommerce

Team access

No more sharing your eBay password! Simply assign users to handle tickets (respond to inquiries) and / or eBay Cases from your Replyco account.

eBay User Access - Replyco Helpdesk for eCommerce

Stored shipping labels

In order to further reduce processing times for returns / refunds, eBay sellers can create, store and reuse company-specific shipping labels for item returns.

eBay Stored Shipping Labels - Replyco Helpdesk for eCommerce

Improve response metrics

Maintain required response metrics. Use customized email templates to speed response times. Create and send auto-responders such as after-hours or weekend messages when you’re out of the office.

eBay Messaging - Replyco Helpdesk for eCommerce

Clickable order & tracking numbers

Clickable eBay order numbers and tracking numbers make it simple to view everything you need to see on one platform. Sellers can comprehensively answer customers’ questions and manage order details more effectively.

eBay Clickable Tracking Number - Replyco Helpdesk for eCommerce

Trusted by These eCommerce Sellers

eZone - Replyco Helpdesk for eCommerce
Rothko & Frost - Replyco Helpdesk for eCommerce
ABCZone - Replyco Helpdesk for eCommerce
GStores - Replyco Helpdesk for eCommerce
Rajani - Replyco Helpdesk for eCommerce
Navitech - Replyco Helpdesk for eCommerce
i4ingenuity - Replyco Helpdesk
Baby Showered UK - Replyco Helpdesk for eCommerce
BDLA Motorbikes
GStores - Replyco Helpdesk for eCommerce

About eBay

Based in San Jose, California, eBay is a multinational eCommerce corporation that facilitates C2C and B2C product sales through its website. There are currently 25 million eBay sellers across the globe, 7 million of whom are in the US. Replyco integrates seamlessly with eBay so sellers can view and respond to customer messages, manage cases, issue returns / refunds and more all within a single platform.