Get Control of Customer Messaging
Replyco Simplifies Inbox Management for eBay Sellers
Manage eBay buyer messages
eBay integration with Replyco includes full centralization of messaging and customer order data so you can provide the best and quickest resolution to customer inquiries.
eBay case management
Our “eBay Cases” section enables sellers to easily view and respond to complaints, issue returns / refunds and see any related messages all in the same screen and with fewer clicks.
Proactively contact eBay customers
Selling products that require customization or need clarification on something that wasn’t specific at the point of purchase? With Replyco, you can proactively send a message to an eBay buyer without having to wait for them to initiate contact.
No more sharing your eBay password! Simply assign users to handle tickets (respond to inquiries) and / or eBay Cases from your Replyco account.
Stored shipping labels
In order to further reduce processing times for returns / refunds, eBay sellers can create, store and reuse company-specific shipping labels for item returns.
Improve response metrics
Maintain required response metrics. Use customized email templates to speed response times. Create and send auto-responders such as after-hours or weekend messages when you’re out of the office.
Clickable order & tracking numbers
Clickable eBay order numbers and tracking numbers make it simple to view everything you need to see on one platform. Sellers can comprehensively answer customers’ questions and manage order details more effectively.
Trusted by These eCommerce Sellers
Based in San Jose, California, eBay is a multinational eCommerce corporation that facilitates C2C and B2C product sales through its website. There are currently 25 million eBay sellers across the globe, 7 million of whom are in the US. Replyco integrates seamlessly with eBay so sellers can view and respond to customer messages, manage cases, issue returns / refunds and more all within a single platform.