REPLYCO HELPDESK PLATFORM INTEGRATION WITH AMAZON

Amazon Buyer-Seller Messaging

Replyco’s integration with the Amazon platform helps improve Amazon Seller Metrics by elevating customer support with intuitive buyer-seller message management, single-screen access to order information and automation for better SLA control.

Amazon

Improve Amazon Seller Metrics
Replyco Helps Amazon Users Crush Communication Goals

Manage buyer-seller messaging

Replyco helpdesk software for eCommerce works with Amazon messaging by configuring your Notification Messaging Preferences to send and reply to all messages via the Replyco app.

Buyer-seller

No Response Needed” button

Replyco’s “NO Response Needed” button is a dream come true for Amazon sellers. No more worrying about getting penalized for not responding to messages that don’t require a reply.

No Response

One-click resolve

Use our one-click resolve button to close any Amazon inquiry upon answering a customer’s question(s). The fewer the clicks, the faster you can move to the next question.

One-click

Out-of-office auto-responders

Set and send after-hours and weekend auto-responders at random intervals to let customers know their message was received, even when your team is gone for the day.

Auto-responders

Same-screen order data

Amazon sellers can view customer order data alongside customer messaging with direct integration support for the UK, US, Germany, France, Spain, Italy, Canada and Mexico (the list keeps growing). It’s yet another feature that helps sellers crush email response times.

Same-screen

Clickable order numbers

Maintain required response metrics. Use customized email templates to speed response times. Create and send auto-responders such as after-hours or weekend messages when you’re out of the office.

Clickable

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About Amazon

Headquartered in Seattle, Washington, Amazon is the world’s largest online retailer, as well as a leading cloud services provider. Today, there are more than 2.5 million eCommerce sellers offering goods through AWS (Amazon Web Services). Replyco enables Amazon sellers to view and respond to messages, see order / shipping details and manage every other part of their customer service from one easy-to-use dashboard.