Replyco Helpdesk Platform Integration With Amazon
Amazon Buyer-Seller Messaging
Replyco’s integration with the Amazon platform helps improve Amazon Seller Metrics by elevating customer support with intuitive buyer-seller message management, single-screen access to order information and automation for better SLA control.
Improve Amazon Seller Metrics
Replyco Helps Amazon Users Crush Communication Goals
Manage buyer-seller messaging
Replyco helpdesk software for eCommerce works with Amazon messaging by configuring your Notification Messaging Preferences to send and reply to all messages via the Replyco app.
“No Response Needed” button
Replyco’s “NO Response Needed” button is a dream come true for Amazon sellers. No more worrying about getting penalized for not responding to messages that don’t require a reply.
One-click resolve
Use our one-click resolve button to close any Amazon inquiry upon answering a customer’s question(s). The fewer the clicks, the faster you can move to the next question.
Out-of-office auto-responders
Set and send after-hours and weekend auto-responders at random intervals to let customers know their message was received, even when your team is gone for the day.
Same-screen order data
Amazon sellers can view customer order data alongside customer messaging with direct integration support for the UK, US, Germany, France, Spain, Italy, Canada and Mexico (the list keeps growing). It’s yet another feature that helps sellers crush email response times.
Clickable order numbers
Maintain required response metrics. Use customized email templates to speed response times. Create and send auto-responders such as after-hours or weekend messages when you’re out of the office.
About Amazon
Headquartered in Seattle, Washington, Amazon is the world’s largest online retailer, as well as a leading cloud services provider. Today, there are more than 2.5 million eCommerce sellers offering goods through AWS (Amazon Web Services). Replyco enables Amazon sellers to view and respond to messages, see order / shipping details and manage every other part of their customer service from one easy-to-use dashboard.
