Your solution to email overload.
A cluttered inbox should be the last of your worries. With our clean, easy-to-use interface, multi-channel integrations, automation tools and reporting features, you’ll get what you need, when you need it.
Eliminate email stress and get back to what you do best — selling!
Organize Messages
Get a clear picture of what, when and how messages need to be addressed.
- Automatically filter and route incoming messages;
- Folders and labels for better organization;
- SLA priority settings so you can see what messages need a response now;
- At-a-glance, user-friendly design lets you see everything you need in one view.
Automate Support
Effortlessly manage high-volume days or out-of-office messaging.
- Auto-responses for after-hours, weekend and receipt notifications;
- Smart auto-responders to identify message content and send relevant replies;
- Automated ticket assignment by user;
- Automatically prioritize important messages.
Communicate Faster, Better
The tools to help you boost your customer care with faster response times.
Email Templates and customizable tags to grow your knowledge base.
Order Details in the same screen provides instant access to customer orders and info.
Streamline support teams with Collision Avoidance, Unlimited Users and Internal Notes.
"Replyco has been a joy to use. If you’re looking to make the switch, do it sooner, rather than later. The efficiency and productivity gains are immense. Thank you Replyco team.”
KEIRON DONOVAN
BETA
eBay Returns / Refunds
Significantly improved resolution times by processing cases directly from within Replyco – fewer tabs, less clicks, easy.
Resolve cases, issue refunds and partial refunds + cross-reference refund related customer messages
Assign user permissions to agents responsible for managing eBay cases - no more sharing login details
Filter by status (open, in progress, closed) and track every step of the process from request to resolution.
“Replyco has saved us so much time and effort in our day to day dealings with our customers. It more than pays for itself!”
ADAM C.
Detailed Reporting
Celebrate your wins — both as teams and
individuals — with Replyco’s performance reports.
- Track average response time by user and channel;
- Analyze resolution success;
- Measure team or user productivity;
- View ticket volume by marketplace.
Multiple Marketplaces, Channels & Platforms
Centralize all of your eCommerce messages in one tool.
- Worldwide marketplace support for eBay and Amazon;
- Unlimited integrations with Shopify, WooCommerce, BigCommerce, Magento and Linnworks;
- Supports POP, IMAP and Gmail accounts;
- Assign shop managers and create store-specific signatures.
"Replyco allows our remote teams to stay connected with us and our customers. Configuration is easy, templates save time and the team is always on hand to help."
SIMON ROTHKO
Why do sellers need a helpdesk tool?
- Creates an efficient, centralized hub that allows your support team to respond faster and improve the customer experience;
- Helps encourage positive customer feedback and brand loyalty;
- Saves time — no more having to log in and out of every marketplace;
- Eliminates the need to share your marketplace user login;
- Helps win the Amazon Buy Box;
- Communicate with customers when you’re not in the office.
The Replyco Difference
- Unlimited users. Unlimited accounts. Unlimited integrations;
- 7-day free trial – no credit card needed;
- Affordable, predictable pricing based on ticket usage;
- Free onboarding and setup help;
- All-access concierge customer support by phone, email and chat.
"Replyco helped us get setup and streamlined across all sales channels. The auto-responses really help our SLA with Amazon and the team is extremely helpful. This software certainly suits any online business wishing to increase customer satisfaction scores.”
JAI CORDER