Impressively fast customer service for your online shoppers
Deliver high-speed support to all your shoppers. Replyco is the help desk that makes it easy for reps to start being helpful right away.
Replyco is your rapid
response center
When you’re in the eCommerce business, speed is everything. Replyco is built to bring your reply times down and resolve issues fast, so you can boost your online shopping experience with amazing support.
Make great customer support happen
across your business
Pull up order information instantly
Dive right in and start helping customers — no order numbers needed. With just a name or email address, you can access order details, tracking numbers and customer information from any store.
Get more productive with shortcuts
Replyco shortcuts make it easy for your team to knock out more tickets each day. Get “easy” tickets done in less time and more complex tickets resolved faster — without having to do a thing from scratch.
Folders
Organise incoming tickets into folders (e.g. returns & exchanges) and assign them to the reps who specialise in handling them.
Tags
Tags help you personalise templates in seconds by auto-populating your reply with names, courier and tracking details and order numbers.
SLAs
Set your preferred SLAs in Replyco and our system makes sure you meet your marketplace SLAs by bumping up the tickets you need to prioritise.
Templates
Breeze through your ticket queue with pre-written templates. Just add tags, personalize as needed and hit send.
Manage high-volume days effortlessly
Provide your customers with high-quality support, even during busy seasons. With the help of automation, you can take on a higher volume of support, meet your SLAs and have tickets assigned to your colleagues when you’re off on holiday.
Auto-responses
Meet your marketplace SLAs with auto-responses that you can switch on when your team is out of office.
Automatic routing
Set up rules to escalate issues directly to the specialists on your team and send special cases to the right rep for the job.
Auto-translate
Respond to customers in other languages directly in Replyco’s editor.
Track your performance
Celebrate your wins — both as teams and individuals — with Replyco’s performance reports. You can pull up reports by query type, average reply time, team performance and more with our in-depth analytics.
Amazing customer support for your customer support team
We’re here to make customer support easier for your whole business. We’re available daily to provide you with free onboarding support, Replyco training and ad hoc support from 9am-6pm GMT.
