Helpdesk Software To Manage Customer & Order Data
Integrated Customer and Order Data
Implementing a customer relationship management solution that makes managing buyer messages and order data a streamlined process is crucial to growing your business.
Consolidate eCommerce Data with Replyco
With Replyco, you’ll never have to leave our system to locate purchase information.
Order & Customer Data Alongside Messages
Order data such as customer name, delivery address, order ID, tracking number, billing information, product details, delivery status, internal notes, customer notes and more are seamlessly integrated into Replyco and presented alongside buyer messages, providing you with direct access to everything you need to handle customer support.
Effectively communicate pertinent information to team members about customer support tickets that necessitate additional steps. Internal notes allow you to write messages that instruct fellow support agents directly within a particular customer order.
Manage multi-channel buyer data with ease. Sort orders by marketplace, status (pending, processing, cancelled, etc.), date placed and order number. Clicking on any order directly brings up any associated customer support tickets.
Quickly identify key information with our comprehensive customer database. No more time wasted searching endlessly for an order ID or buyer’s contact information — every customer, message and their associated order data is automatically synchronized in our customer tab.
The Experts Agree
Providing a stellar customer experience is the most effective way to stand out from the competition and gain brand loyalty. As a multi-channel eCommerce seller, customer communication is a key ingredient to ensuring your customers have a positive buying experience. But, this is easier said than done when you’re receiving messages across the internet, from your eBay, Amazon, Shopify store and everywhere else you sell. Replyco seamlessly integrates your customer and order data into one user-friendly interface, helping you rise to the challenge of delivering fast and effective customer communication across all of your sales channels.