HELPDESK SOFTWARE TO MANAGE CUSTOMER & ORDER DATA

Integrated Customer and Order Data

Implementing a customer relationship management solution that makes managing buyer messages and order data a streamlined process is crucial to growing your business.

Consolidate data

Benefits of Centralizing Your eCommerce Data

In order for multi-channel sellers to retain more happy and satisfied customers as they continue to grow, it’s crucial to implement a customer relationship management solution that makes managing buyer messages and order data a smooth and streamlined process.

Addressing the needs of each and every one of your customers requires access to all of the marketplaces and eCommerce platforms you sell on, in order to retrieve relevant data and respond in a timely fashion. An eCommerce helpdesk like Replyco remedies this issue with consolidated customer and order data which provides numerous benefits to your customer service team, including:

  • Ensuring a customer message never gets lost in the mix
  • Convenient access to all of your customer inquiries and order data in one window
  • Immediately retrieve customer support info such as order ID’s, tracking numbers, delivery addresses, etc.
  • No longer having to share your marketplace passwords with team members to handle customer service
  • Drastically improved response times

Consolidate eCommerce Data with Replyco

With Replyco, you’ll never have to leave our system to locate purchase information.

Order & Customer Data Alongside Messages

Order data such as customer name, delivery address, order ID, tracking number, billing information, product details, delivery status, internal notes, customer notes and more are seamlessly integrated into Replyco and presented alongside buyer messages, providing you with direct access to everything you need to handle customer support.

Order & Customer Data Alongside Messages

Internal Notes

Effectively communicate pertinent information to team members about customer support tickets that necessitate additional steps. Internal notes allow you to write messages that instruct fellow support agents directly within a particular customer order.

Internal Notes

Orders Tab

Manage multi-channel buyer data with ease. Sort orders by marketplace, status (pending, processing, cancelled, etc.), date placed and order number. Clicking on any order directly brings up any associated customer support tickets.

Orders Tab

Customer Tab

Quickly identify key information with our comprehensive customer database. No more time wasted searching endlessly for an order ID or buyer’s contact information — every customer, message and their associated order data is automatically synchronized in our customer tab.

Customer Tab

The Experts Agree

Providing a stellar customer experience is the most effective way to stand out from the competition and gain brand loyalty. As a multi-channel eCommerce seller, customer communication is a key ingredient to ensuring your customers have a positive buying experience. But, this is easier said than done when you’re receiving messages across the internet, from your eBay, Amazon, Shopify store and everywhere else you sell. Replyco seamlessly integrates your customer and order data into one user-friendly interface, helping you rise to the challenge of delivering fast and effective customer communication across all of your sales channels.

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