Benefits of Centralizing Your eCommerce Data
In order for multi-channel sellers to retain more happy and satisfied customers as they continue to grow, it’s crucial to implement a customer relationship management solution that makes managing buyer messages and order data a smooth and streamlined process.
Addressing the needs of each and every one of your customers requires access to all of the marketplaces and eCommerce platforms you sell on, in order to retrieve relevant data and respond in a timely fashion. An eCommerce helpdesk like Replyco remedies this issue with consolidated customer and order data which provides numerous benefits to your customer service team, including:
- Ensuring a customer message never gets lost in the mix
- Convenient access to all of your customer inquiries and order data in one window
- Immediately retrieve customer support info such as order ID’s, tracking numbers, delivery addresses, etc.
- No longer having to share your marketplace passwords with team members to handle customer service
- Drastically improved response times
Consolidate eCommerce Data with Replyco
With Replyco, you’ll never have to leave our system to locate purchase information.
Order & Customer Data Alongside Messages
Order data such as customer name, delivery address, order ID, tracking number, billing information, product details, delivery status, internal notes, customer notes and more are seamlessly integrated into Replyco and presented alongside buyer messages, providing you with direct access to everything you need to handle customer support.
Effectively communicate pertinent information to team members about customer support tickets that necessitate additional steps. Internal notes allow you to write messages that instruct fellow support agents directly within a particular customer order.
Manage multi-channel buyer data with ease. Sort orders by marketplace, status (pending, processing, cancelled, etc.), date placed and order number. Clicking on any order directly brings up any associated customer support tickets.