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Resources for eCommerce

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

July 15, 2020 - customer serviceeBaytools

5 Customer Service Books Every eCommerce Seller Should Read

Customer service is the key to eCommerce success. Here are five books that offer real-world advice to help you take yours to the next level.

5 Email Marketing Tips Every eCommerce Seller Should Know

Follow these five steps to create effective email marketing campaigns that increase open & click-through rates, decrease bounces and improve sales. 

How to Write a Value Proposition / Product Description that Sells

Four steps to writing an eCommerce product description or value proposition that really works, including tips on how to differentiate your brand.

May 27, 2020 - ecommercehow-totips

eCommerce 101: What’s the Difference Between Customer Service & Customer Support?

Learn about the difference between customer service and customer support, as well as how they work together and tips for mastering both.

May 21, 2020 - customer supportecommerce

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Announcing Replyco Brainery - Customer Service and eCommerce Resource Center

Introducing Replyco Brainery: Workshops & Webinars for Customer Service and eCommerce

Introducing Replyco Brainery, a workshop / webinar series centered around Customer Service and eCommerce.

How to Write a Value Proposition / Product Description that Sells

Four steps to writing an eCommerce product description or value proposition that really works, including tips on how to differentiate your brand.

Achieving Employee Satisfaction Replyco Helpdesk for eCommerce

Happy Employees = Happy Customers

Most business leaders clearly understand that their success depends on how happy their customers are. But did you ever stop to think about how your employee’s happiness could ultimately affect your customer satisfaction?

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