Benefits of Instant Messaging for eCommerce
An integrated online chat solution or instant messaging tool provides more opportunities for meaningful customer conversations. The convenience of instant messaging allows your team to provide leads with relevant product & service information in integral decision-making moments that turn prospective buyers into loyal customers.
Instant messaging for eCommerce results in:
- Reduced response times and increased customer satisfaction
- Less abandoned shopping carts and more sales
- Reduction in customer care costs and greater agent utilization
- More conversations and happier customers
- Improvement in seller metrics across the board
Manage Customer Messaging with Replyco
Connect with your customers with in-app support for everything from social and instant messaging to live chat. All of your online conversations in one place for effortless and streamlined chat support.
Our fully customizable and lightweight Live Chat widget can be installed virtually anywhere on the web, allowing you to connect with customers in real-time as they browse your online store. Enhance brand identity with custom color schemes and unique automated responses during and outside of business hours.
As social commerce continues to grow, social messaging is now a crucial component of eCommerce customer service. Facebook messenger is one the most used messaging apps on the planet and our integration seamlessly centralizes your Facebook messages within Replyco so you can receive and respond to customer inquiries without ever having to open a new tab.
Easily access your Telegram conversations directly within Replyco for unparalleled customer service. Convenience, speed and security all make Telegram an ideal choice for delivering fast and efficient customer chat support. Consumers enjoy the ability to start a message on their computer and continue it on their phone (or any other device), send large files of any type, and have the peace of mind that their data is safe and secure with Telegram’s end-to-end encryption.