Benefits of Automation
Simply put, automation allows your support team to focus on what matters the most — delivering quality customer service in the most productive way possible to meet the needs of a growing customer base.
Rather than becoming a substitute for the real-human interactions that are at the core of quality customer relationship management, automation helps augment your customer support team’s ability to address customers’ needs with greater speed and efficacy than ever before, saving you both time and money.
With customer service automation you can:
- Drastically reduce response times
- Improve customer service productivity and workflow
- Eliminate repetition
- Reduce the costs of quality customer service
- Respond to customers 24/7
Automate with Replyco Helpdesk
Replyco’s preformatted response templates combined with customer data tags, smart auto-responders and logistics automation allows you to connect with customers even when your office is closed for the day.
Eliminate repetition by anticipating your shoppers’ most frequent questions and replying with a preformatted or custom email template. Canned answers allow you to respond in a fraction of the time it would normally take to address common topics like delivery status, package tracking, returns, and address change requests.
With your templates ready to go you have full control over auto-response triggers like keyword, marketplace and email domain, so you’ll feel confident that the appropriate auto-response is sent in every situation. You can even set auto-responses on a delay to increase the likelihood that your reply is counted towards your response metrics.
Autofill emails and templates with relevant customer & order data for a personalised response every time. With our integrated marketplace data, canned responses aren’t generic, but specific to each and every customer through tags like “customer_first_name,” “order_id” and so much more.
Effortlessly manage your customer service team workflow with auto-labels and user task assignment rules to categorize tickets and designate areas of responsibility to each team member. Plus, with SLA prioritization settings, you can automatically identify which customer support tickets require your immediate attention.