Automating Customer Support

Leverage the power of quality customer service automation to maximize productivity, boost sales and satisfy marketplace metrics.


Benefits of Automation

Simply put, automation allows your support team to focus on what matters the most — delivering quality customer service in the most productive way possible to meet the needs of a growing customer base.

Rather than becoming a substitute for the real-human interactions that are at the core of quality customer relationship management, automation helps augment your customer support team’s ability to address customers’ needs with greater speed and efficacy than ever before, saving you both time and money.

With customer service automation you can:

  • Drastically reduce response times
  • Improve customer service productivity and workflow
  • Eliminate repetition
  • Reduce the costs of quality customer service
  • Respond to customers 24/7

Automate with Replyco Helpdesk

Replyco’s preformatted response templates combined with customer data tags, smart auto-responders and logistics automation allows you to connect with customers even when your office is closed for the day.

Email Templates

Eliminate repetition by anticipating your shoppers’ most frequent questions and replying with a preformatted or custom email template. Canned answers allow you to respond in a fraction of the time it would normally take to address common topics like delivery status, package tracking, returns, and address change requests.

Email Templates


With your templates ready to go you have full control over auto-response triggers like keyword, marketplace and email domain, so you’ll feel confident that the appropriate auto-response is sent in every situation. You can even set auto-responses on a delay to increase the likelihood that your reply is counted towards your response metrics.


Customizable Tags

Autofill emails and templates with relevant customer & order data for a personalised response every time. With our integrated marketplace data, canned responses aren’t generic, but specific to each and every customer through tags like “customer_first_name,” “order_id” and so much more.

Customizable Tags

Logistics Automation

Effortlessly manage your customer service team workflow with auto-labels and user task assignment rules to categorize tickets and designate areas of responsibility to each team member. Plus, with SLA prioritization settings, you can automatically identify which customer support tickets require your immediate attention.

Logistics Automation

Build Better Customer Relationships

Automation and customer service go hand in hand to help your company improve productivity, build customer relationships and enhance satisfaction. In today’s competitive online environment, responding to customers quickly and efficiently is crucial for the growth of your business. But getting a handle on customer inquiries isn’t always easy — especially when you’re receiving messages in more places than one.

So, if you’re ready to reduce response times, improve the quality of your customer service and strengthen customer relationships while continuing to expand your eCommerce operation, it’s time to automate!

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