Replyco Helpdesk Email Automation Software
Automating Customer Support
Leverage the power of quality customer service automation to maximize productivity, boost sales and satisfy marketplace metrics.
Automate with Replyco Helpdesk
Replyco’s preformatted response templates combined with customer data tags, smart auto-responders and logistics automation allows you to connect with customers even when your office is closed for the day.
Email Templates
Eliminate repetition by anticipating your shoppers’ most frequent questions and replying with a preformatted or custom email template. Canned answers allow you to respond in a fraction of the time it would normally take to address common topics like delivery status, package tracking, returns, and address change requests.
Auto-Responders
With your templates ready to go you have full control over auto-response triggers like keyword, marketplace and email domain, so you’ll feel confident that the appropriate auto-response is sent in every situation. You can even set auto-responses on a delay to increase the likelihood that your reply is counted towards your response metrics.
Customizable Tags
Autofill emails and templates with relevant customer & order data for a personalised response every time. With our integrated marketplace data, canned responses aren’t generic, but specific to each and every customer through tags like “customer_first_name,” “order_id” and so much more.
Logistics Automation
Effortlessly manage your customer service team workflow with auto-labels and user task assignment rules to categorize tickets and designate areas of responsibility to each team member. Plus, with SLA prioritization settings, you can automatically identify which customer support tickets require your immediate attention.
Build Better Customer Relationships
Automation and customer service go hand in hand to help your company improve productivity, build customer relationships and enhance satisfaction. In today’s competitive online environment, responding to customers quickly and efficiently is crucial for the growth of your business. But getting a handle on customer inquiries isn’t always easy — especially when you’re receiving messages in more places than one.
So, if you’re ready to reduce response times, improve the quality of your customer service and strengthen customer relationships while continuing to expand your eCommerce operation, it’s time to automate!
