Replyco Helpdesk Etsy Marketplace Integration
Etsy Customer Support Solved
Respond faster to Etsy customer messages from ONE unified helpdesk. View order data alongside questions, manage SLAs, and better distribute the workload with team assignments.
Become a Star Seller on Etsy
In order to become an Etsy Star Seller, merchants must respond to messages within 24 hours and achieve a 95% response rate. Sounds hard, especially when you’re managing multiple marketplaces.
Here’s how Replyco can help.
Order data alongside messages
Increase response rates by having fast access to important customer and order information displayed alongside Etsy branded messages. No more time wasted digging for data.
Workload distribution
Automatically assign team members as messages arrive and avoid user collision. Resolve or escalate inquiries and communicate with your team to solve problems.
Internal notes
Include internal notes for improved collaboration and tracking of escalated issues. Great for teams that don’t have direct access to Etsy, but need to be involved in problem solving.
SLA management
Improve tracking of response rates with customized SLA priority settings and alerts so unanswered messages don’t get lost – key to becoming an Etsy Star Seller.
About Etsy Marketplace
Etsy is a global marketplace that offers original and creative goods to shoppers in more than 45 countries. The US National Retail Federation reported that Etsy was the fastest growing marketplace in 2021 and is predicted to continue growing at rates higher than Walmart and Amazon. Etsy offers buyers the opportunity to purchase goods from independent sellers, including: handmade items, vintage items, craft supplies, and digital downloads.
