Helpdesk Tool To Optimize Team Collaboration
Coordinating Your Customer Service
Team collaboration tools empower helpdesk users to share the right information in the right place, at the right time for a more productive eCommerce customer service operation.
Work as a Team with Replyco
Designed specifically to help eCommerce sellers manage their customer service, Replyco understands the importance of working together to achieve amazing results. We offer a host of features that make it easier to put smart and cost-effective team collaboration into action.
Unlimited Team Access
Teamwork makes the dream work! Add as many users as you need to get the job done. Whether your customer support team consists of one or one hundred employees makes no difference in what you’ll pay.
Easy User Task Assignment
Effortlessly manage your customer service operation by assigning different areas of responsibility to different Replyco users. Maximize support agent efficiency by allocating different types of tickets to different team members so everyone will know exactly what tasks to work on.
Which tickets require your immediate attention? Replyco enables your team to quickly sort and identify customer tickets by priority level so everyone can clearly see what needs to be done today and which tasks can wait until later to ensure customer satisfaction.
Easily collaborate to solve customer issues that require additional information by using internal notes. Team members can communicate laterally with fellow users to share vital data needed to resolve complex customer inquiries.
Gain insights into how your team is performing with metrics such as average resolution time, and activity reports that give you a clearer picture of how your team members are handling customer inquiries and workload distribution.
The Key to Effective Customer Service
Whether your team is working remotely across the globe or sharing the same office space, implementing a system to help coordinate your customer support agents’ activity is key for providing fast, efficient and effective customer service.