Benefits of Team Coordination
Synchronizing your customer support team efforts with proper communication, technology and processes results in greater customer satisfaction, more sales and an overall better customer experience.
A coordinated helpdesk support service helps your team:
- Respond to more customers in less time
- Pick up where another team member left off
- Enhance employee engagement and collaboration
- Eliminate communication silos
- Resolve customer issues with greater efficiency
Work as a Team with Replyco
Designed specifically to help eCommerce sellers manage their customer service, Replyco understands the importance of working together to achieve amazing results. We offer a host of features that make it easier to put smart and cost-effective team collaboration into action.
Unlimited Team Access
Teamwork makes the dream work! Add as many users as you need to get the job done. Whether your customer support team consists of one or one hundred employees makes no difference in what you’ll pay.
Easy User Task Assignment
Effortlessly manage your customer service operation by assigning different areas of responsibility to different Replyco users. Maximize support agent efficiency by allocating different types of tickets to different team members so everyone will know exactly what tasks to work on.
Which tickets require your immediate attention? Replyco enables your team to quickly sort and identify customer tickets by priority level so everyone can clearly see what needs to be done today and which tasks can wait until later to ensure customer satisfaction.
Easily collaborate to solve customer issues that require additional information by using internal notes. Team members can communicate laterally with fellow users to share vital data needed to resolve complex customer inquiries.