HELPDESK TOLL TO OPTIMIZE TEAM COLLABORATION

Coordinating Your Customer Service

Team collaboration tools empower helpdesk users to share the right information in the right place, at the right time for a more productive eCommerce customer service operation.

Team Collaboration

Benefits of Team Coordination

Synchronizing your customer support team efforts with proper communication, technology and processes results in greater customer satisfaction, more sales and an overall better customer experience.

A coordinated helpdesk support service helps your team:

  • Respond to more customers in less time
  • Pick up where another team member left off
  • Enhance employee engagement and collaboration
  • Eliminate communication silos
  • Resolve customer issues with greater efficiency

Work as a Team with Replyco

Designed specifically to help eCommerce sellers manage their customer service, Replyco understands the importance of working together to achieve amazing results. We offer a host of features that make it easier to put smart and cost-effective team collaboration into action.

Unlimited Team Access

Teamwork makes the dream work! Add as many users as you need to get the job done. Whether your customer support team consists of one or one hundred employees makes no difference in what you’ll pay.

Unlimited Team Access

Easy User Task Assignment

Effortlessly manage your customer service operation by assigning different areas of responsibility to different Replyco users. Maximize support agent efficiency by allocating different types of tickets to different team members so everyone will know exactly what tasks to work on.

Easy User Task Assignment

SLA Prioritization

Which tickets require your immediate attention? Replyco enables your team to quickly sort and identify customer tickets by priority level so everyone can clearly see what needs to be done today and which tasks can wait until later to ensure customer satisfaction.

SLA Prioritization

Internal Notes

Easily collaborate to solve customer issues that require additional information by using internal notes. Team members can communicate laterally with fellow users to share vital data needed to resolve complex customer inquiries.

Internal Notes

Performance Reporting

Gain insights into how your team is performing with metrics such as average resolution time, and activity reports that give you a clearer picture of how your team members are handling customer inquiries and workload distribution.

Performance Reporting

The Key to Effective Customer Service

Whether your team is working remotely across the globe or sharing the same office space, implementing a system to help coordinate your customer support agents’ activity is key for providing fast, efficient and effective customer service.

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