Compare Replyco to Zendesk

Looking for a time-saving customer support software tailored for eCommerce? Tired of paying premium rates for every team member? At Replyco, you’ll not only find a better product at a cheaper price, but an incredible support team that will always have your back.

Why Should I Choose Replyco over Zendesk?


Unlimited Users + Ticket-Based Pricing

Unlike Zendesk and other competitors, we don’t charge per user. In fact, every plan at Replyco includes unlimited users, unlimited integrations. Plus, our ticket-based pricing means you only pay for messages you respond to.

So go ahead, invite your entire team – we won’t charge you for more users.

Unlimited Users + Ticket-Based Pricing - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce


Made for eCommerce

Replyco was made for eCommerce and marketplace sellers. Consolidate all of your selling channels in one inbox. View order data, tracking and notes right alongside customer messages. Plus, use email automation and customized tags to speed responses and save loads of time.

Try It Free

Easy to Use - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce


Phone, Email & Chat for ALL

Need some assistance? Worried about how to switch or set up up your new account? Unlike self-serve-only options from our competitors, we offer comprehensive support via phone, email and chat. And as usual, it’s available to every user at every plan level at no additional cost.

So  grab a cup of coffee and tell us what you need. We’ll take care of the rest.

Book a Live Demo

Phone, Email & Chat for ALL - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce


Customer-Driven Development

Customer support is the foundation of our company culture and embedded in the Replyco DNA, so you can be sure we’ll go the extra mile. We may not have every integration (yet), but we’re getting there. Just take a look at our Roadmap for an indication of our intentions to continually invest in product and feature development.

We want to hear from you, so don’t be shy about sharing your opinion.

Customer-Driven, Ongoing Development - Replyco vs eDesk - Replyco Helpdesk Software for eCommerce

See What Our Users Have to Say

Logging in and answering messages on every selling channel (I have 7) was time consuming. Replyco saves so much time whether it's just me or my entire team during season.

Ira C, Owner
Fantastic Sports - Replyco Helpdesk Customer

A friend recommended Replyco because the price and feature set were unparalleled, and he was right. It’s so much easier having everything come together in one place.

Ben R, Owner
Whisper Organics Replyco Customer

We previously used Zendesk and ReplyManager, but they were missing a lot of features and were expensive. Replyco gave us everything we needed at a great price plus helped us set up our entire account.

Pedro P, Operations Manager
Shopmonk Replyco Customer


I'm not technical. How long will it take me to set things up?

Around 30 minutes, but this will vary depending on how many integrations you have. We strive to make getting started with Replyco as simple as possible for everyone, regardless of technical know-how. In addition to our step-by-step help docs, you can also book an onboarding session or reach out via phone, email and live chat. This level of support is available for users at every level.

I'm a Zendesk user. How long will it take to migrate to Replyco?

Migrating from Zendesk to Replyco can take around 10 to 20 minutes, more for larger accounts. Our onboarding team will help you through the entire process.

Can I trial Replyco alongside Zendesk?

Replyco can work in parallel with Zendesk, as well as any other platform, without any issues. During your trial, our support team can help you determine the best plan to test both side-by-side.

What exactly is ticket-based pricing?

Ticket-based pricing means you pay only for the number of tickets you respond to each month, regardless of how many users you’ve invited into the system.

A ticket is one conversation. Here’s an example:

  • Customer A: Sends you an email asking where her order is.
  • Your Team: Responds that it is currently being prepped for shipping.
  • Customer A: Responds by asking what the expected ship date would be.
  • Your Team: Sends her an expected arrival date with tracking.

That entire conversation counts as one ticket and the same applies whether it’s email, live chat or instant messaging.

I don't know my ticket volume. What's the best plan for me?

Our team will work with you to identify the best plan option if you’re unsure. It’s ok to start small and upgrade from them or purchase blocks of 100 – whichever best suits your budget and volume.

What if my ticket usage (email, chat, instant messages, cases) is high one month and less the following month?

Our plans are built to be flexible and accommodate your growth as it happens. If you use more tickets than what’s allotted in your plan, you can elect to purchase additional blocks of 100 or upgrade to the next level, depending on whether you think your increased volume will continue at the same rate. No other hidden fees. No per-user charges. Learn more about our ticket-based pricing here.