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Resources for eCommerce

Using Customer Service as a Marketing Strategy

In this edition of “Notes from the C-Suite Desk,” Jodi offers common sense tips on how to use great customer service to achieve marketing and sales goals.

5 Ways to Prepare Your eCommerce Store for the Holidays

‘Tis the season! Slay the holidays by making sure these 5 areas of your eCommerce business are prepped, perfected and ready for the shopping rush.

September 30, 2020 - ecommerceHolidays 2020how-to

Read This and Save 30 Minutes per Day on Customer Messaging

What would an extra 30 minutes per day mean to you as an eCommerce seller? Use these tried-and-true methods to save time every day on customer messaging.

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

July 15, 2020 - customer serviceeBaytools

5 Customer Service Books Every eCommerce Seller Should Read

Customer service is the key to eCommerce success. Here are five books that offer real-world advice to help you take yours to the next level.

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Customer Retention

32 Research-Supported Customer Retention Strategies that Really Work (with Stats)

Keeping existing customers is both cheaper than acquiring new ones AND imperative for growth. Here are 32 customer retention strategies that really work.

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Replyco Sprint 7 - New Features including eBay Returns and Refunds

Replyco Sprint 7: New Features Take User Experience to the Next Level

With eBay returns / refunds (beta), upgraded Linnworks functionality and more, the Replyco Sprint 7 features mark a new era in streamlined customer service.

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3 Useful Tools for Managing Remote Teams Replyco Helpdesk for eCommerce

3 Useful Tools for Managing Teams Remotely

More employees are working from home than ever before. Learn about software platforms that enable companies to manage remote teams more effectively.

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