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Tag: tools

Sprint 12 Offers Fruugo Integration, Telegram Messaging & Enhanced User-Experience

Sprint 12 offers users a plethora of new features that multichannel sellers are sure to love, including Fruugo integration, Telegram, eBay notes and more.

February 1, 2021 - ecommercerelease notestools

eCommerce Helpdesk: How Does It Work & Why Is It So Crucial?

Rising to the challenge of providing stellar customer service as you expand your business is no easy task. That’s where an eCommerce help desk comes into play.

January 27, 2021 - customer supportecommercetools

Sprint 11 Debuts Facebook Messenger Integration, Live Chat Management and More

From a new Facebook Messenger integration to live chat instant message management and more, Sprint 11 has the customer service tools eCommerce pros need.

October 29, 2020 - ecommercerelease notestools

Sprint 10 Introduces Live Chat, eBay “INR” Cases, Cdiscount Integration & More

You asked; we answered. Our Sprint 10 update offers a host of new customer service tools and user-requested features for eCommerce sellers across marketplaces.

October 6, 2020 - ecommercerelease notestools

Improve Efficiencies with Sprint 9 Proactive Messaging, Exports, Sorting & More

From proactive eBay messaging to exportable reporting, and new features to customize your experience, Sprint 9 is designed to help you find and respond to important information faster.

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Replyco Sprint 7 - New Features including eBay Returns and Refunds

Replyco Sprint 7: New Features Take User Experience to the Next Level

With eBay returns / refunds (beta), upgraded Linnworks functionality and more, the Replyco Sprint 7 features mark a new era in streamlined customer service.

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3 Useful Tools for Managing Remote Teams Replyco Helpdesk for eCommerce

3 Useful Tools for Managing Teams Remotely

More employees are working from home than ever before. Learn about software platforms that enable companies to manage remote teams more effectively.

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Customer Retention

32 Research-Supported Customer Retention Strategies that Really Work (with Stats)

Keeping existing customers is both cheaper than acquiring new ones AND imperative for growth. Here are 32 customer retention strategies that really work.

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