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Top 3 Channel Management Tools for eCommerce Sellers

Top 3 Channel Management Tools for eCommerce Sellers - Replyco Helpdesk Software for eCommerce

From staying on top of orders to managing inventory, these apps can help you slay every aspect of your eCommerce channel management. 

If you’re an eCommerce pro who sells through multiple marketplaces and platforms, using the right channel management tool is crucial to your success. After all, running an online business involves staying on top of customer orders, managing inventory, listing products and everything in between.

Luckily, there are several great service providers on the market today that can help you streamline just about every aspect of your operations. Here are Replyco’s top 3 channel management tools for eCommerce sellers.

1. Linnworks

Linnworks - Top 3 Channel Management Tools for eCommerce Sellers - Replyco Helpdesk Software for eCommerce

Linnworks is a cloud-based order and inventory management solution designed for online sellers. It enables eCommerce pros to manage every aspect of their inventory, orders and shipping processes all from one convenient, feature-rich platform. 

The Linnworks system also features an open API, allowing sellers to customize features to suit their individual needs. With over 4,000 customers and counting, Linnworks integrates with more than 150 eCommerce marketplaces, platforms and couriers, including but not limited to: 

  • Amazon
  • eBay
  • Shopify
  • Magento
  • BigCommerce
  • UPS
  • USPS
  • FedEx
  • Royal Mail
  • Replyco
  • Many More

Just a few of Linnworks’ features include: 

  • Multi-channel management. 
  • Order entry, fulfillment & tracking.
  • Inventory management & optimization.
  • Backorder management. 
  • Cataloging / categorization.
  • Forecasting.
  • Kitting.
  • Mobile access.
  • Product identification. 
  • Recurring orders.

Some of the major benefits of using Linnworks are:

  • Streamlining your online selling.
  • Removing human error.
  • Better international selling capabilities.
  • The ability to scale & adapt.

To learn more about Linnworks, visit their website or watch this short video.

2. ChannelAdvisor

ChannelAdvisor - Top 3 Channel Management Tools for eCommerce Sellers - Replyco Helpdesk Software for eCommerce

ChannelAdvisor is a cloud-based platform that aims to connect and optimize the world’s eCommerce. This tool helps brands improve their online performance by expanding sales channels, connecting with customers around the world, optimizing their operations for peak performance and providing detailed analytics to improve competitiveness.

ChannelAdvisor enables sellers to streamline and centralize their marketplaces, advertising, fulfillment, preferred retailers, brand analytics and more into one platform. Plus, the tool integrates with over 100 channels, including: 

Just a few of ChannelAdvisor’s features include:

  • Channel analytics.
  • eCommerce management.
  • Inventory control & management.
  • Multi-channel marketing.
  • Order management.
  • SEO management.

Some of the major benefits of using ChannelAdvisor are:

  • Increased sales through better connection with customers.
  • Better control of your digital marketing.
  • Ability to improve brand reputation through actionable analytics.
  • Consolidated order, inventory & fulfillment processes.

To learn more about ChannelAdvisor, visit their website or watch this short video.

3. ChannelEngine

ChannelEngine - Top 3 Channel Management Tools for eCommerce Sellers - Replyco Helpdesk Software for eCommerce

ChannelEngine enables globally distributed eCommerce through a powerful suite of tools and a rich partner ecosystem. The goal of ChannelEngine is to help online brands increase sales and maximize profits while reducing the efforts and necessary workforce for direct-to-consumer eCommerce. 

ChannelEngine lets sellers integrate their business with international marketplaces. That means that you’ll continue working with your own backend systems. ChannelEngine’s tool ensures product information and stock levels are synchronized across marketplaces, while orders are pushed back to your own systems. They fully integrate your store, WMS, ERP or PIM with the most important local and major marketplaces, click / ad channels and product feeds. ChannelEngine integrations include:

  • Amazon
  • eBay
  • Cdiscount
  • Walmart
  • Bol.com
  • Wayfair
  • NewEgg
  • Many More

Just a few of ChannelEngine’s features include:

  • Order management.
  • Channel analytics.
  • Inventory control.
  • Marketplace management.
  • Multi-channel integration.
  • Product filtering.

Some of the major benefits of using ChannelEngine are: 

  • The ability to find & connect with more customers.
  • Reduced efforts & overhead.
  • Increased sales & profits.
  • Convenience.

To learn more about ChannelEngine, visit their website or watch this short video

Final Thoughts

Being an eCommerce seller is hard work. From listing products to staying on top of orders to managing fulfillment, inventory, advertising and everything in between, you have a lot on your plate. But by using a channel management tool like the ones listed above, you can reduce your manual efforts, streamline your operations and maximize sales and profits. 

And remember, once you’ve put your channel management system in place, the other key to success is your customer service. In fact, here at Replyco, we often refer to poor customer service as “the silent killer of sales.” But the good news is, great customer service can help you skyrocket your conversions. 

Thankfully, you don’t have to go it alone. In the same way the aforementioned platforms help you streamline your channel management, Replyco enables sellers to transform the way they approach customer support. We offer the ability to consolidate the messaging from all of your marketplaces and platforms into one easy-to-use inbox. Plus, with tools such as smart auto-responders, email templates, live chat / instant messaging and more, you can keep customers happy even when you’re not around while saving time and meeting shoppers where they are. 

Want to learn more about Replyco helpdesk software for eCommerce? Take a tour of our features or watch this short video. Ready to take control of your inbox right now? Then start your free trial today!

Sheena Ingle - Content Writer for Replyco eCommerce

About the author: Sheena Ingle

Sheena Ingle is a copywriter and marketer with more than 10 years of experience. She studied communications at Southern New Hampshire University and specializes in educating consumers in the eCommerce, technology, customer service and SaaS industries. Sheena's work has been published in major outlets such as USA Today and LIVESTRONG.com, and she truly enjoys helping SMBs and online sellers achieve their goals.

To inquire about guest blog posting and other media opportunities, contact Sheena at sheena@replyco.com. You can also follow her on LinkedIn.

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