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Resources for eCommerce

How to Use Auto-Responders to Get a Handle on the Holiday Rush

A guide to using Replyco’s auto-responders to ensure that your customers aren’t left hanging during the holiday break.

Don’t Let Holiday Shipping Delays Drive Your Customers Away

Widespread shipping delays are expected this 2020 holiday season, but these eCommerce tips for customer communication can help you minimize the damage and keep shoppers coming back to your store.

December 10, 2020 - ecommerceHolidays 2020shipping

What Your Customers Are Thinking About During Christmas 2020

Guest post from OnBuy on what shoppers are thinking this holiday season, along with ways to address their concerns and keep them coming back to your store.

December 9, 2020 - ecommerceHolidays 2020tips

Navigating the Holiday Return Rush

In this edition of “Notes from the C-Suite Desk,” Jodi discusses how to plan your holiday return strategy, including common challenges and how to solve them.

November 26, 2020 - ecommerceHolidays 2020returns

How to Manage Orders & Maintain the Customer Experience During the Holiday Shopping Season

Guest article from Linnworks on the top challenges facing eCommerce sellers this holiday season, as well as tips on how to tackle them.

November 3, 2020 - ecommerceHolidays 2020how-to

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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