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Resources for eCommerce

Explaining the Amazon Return Policy in Simple Terms

If you need to process a customer return or even make one yourself, having a clear understanding of Amazon’s return policy will make your life a lot easier.

January 6, 2021 - Amazonecommercereturns

Three Tips to Take Control of your Customer Service in 2021

Embrace a customer-service mindset in the new year to stand out from the competition. Learn how from the eCommerce experts at Replyco.

Happy Holidays from Our Family to Yours

The entire Replyco team would like to wish you and your loved ones a happy, healthy and safe holiday, as well as a successful start to 2021!

How to Use Auto-Responders to Get a Handle on the Holiday Rush

A guide to using Replyco’s auto-responders to ensure that your customers aren’t left hanging during the holiday break.

Don’t Let Holiday Shipping Delays Drive Your Customers Away

Widespread shipping delays are expected this 2020 holiday season, but these eCommerce tips for customer communication can help you minimize the damage and keep shoppers coming back to your store.

December 10, 2020 - ecommerceHolidays 2020shipping

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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