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Resources for eCommerce

Happy Holidays from Our Family to Yours

The entire Replyco team would like to wish you and your loved ones a happy, healthy and safe holiday, as well as a successful start to 2021!

How to Use Auto-Responders to Get a Handle on the Holiday Rush

A guide to using Replyco’s auto-responders to ensure that your customers aren’t left hanging during the holiday break.

Don’t Let Holiday Shipping Delays Drive Your Customers Away

Widespread shipping delays are expected this 2020 holiday season, but these eCommerce tips for customer communication can help you minimize the damage and keep shoppers coming back to your store.

December 10, 2020 - ecommerceHolidays 2020shipping

What Your Customers Are Thinking About During Christmas 2020

Guest post from OnBuy on what shoppers are thinking this holiday season, along with ways to address their concerns and keep them coming back to your store.

December 9, 2020 - ecommerceHolidays 2020tips

Navigating the Holiday Return Rush

In this edition of “Notes from the C-Suite Desk,” Jodi discusses how to plan your holiday return strategy, including common challenges and how to solve them.

November 26, 2020 - ecommerceHolidays 2020returns

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

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32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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