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Tag: customer support

eCommerce Helpdesk: How Does It Work & Why Is It So Crucial?

Rising to the challenge of providing stellar customer service as you expand your business is no easy task. That’s where an eCommerce help desk comes into play.

January 27, 2021 - customer supportecommercetools

Live Chat Statistics: 22 Facts Every Sales Pro Should Know

From rising consumer preferences and expectations to increased sales, learn more about the facts and stats surrounding live chat customer support.

Improve Efficiencies with Sprint 9 Proactive Messaging, Exports, Sorting & More

From proactive eBay messaging to exportable reporting, and new features to customize your experience, Sprint 9 is designed to help you find and respond to important information faster.

Sprint 8 Offers Better Dashboard & Reporting, New Dark Mode Theme and More

The Replyco Sprint 8 update provides eCommerce sellers with a host of useful tools to better manage communications, including our new Dashboard.

5 Customer Service Books Every eCommerce Seller Should Read

Customer service is the key to eCommerce success. Here are five books that offer real-world advice to help you take yours to the next level.

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