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Tag: customer support
eCommerce Helpdesk: How Does It Work & Why Is It So Crucial?
Rising to the challenge of providing stellar customer service as you expand your business is no easy task. That’s where an eCommerce help desk comes into play.
Live Chat Statistics: 22 Facts Every Sales Pro Should Know
From rising consumer preferences and expectations to increased sales, learn more about the facts and stats surrounding live chat customer support.
Improve Efficiencies with Sprint 9 Proactive Messaging, Exports, Sorting & More
From proactive eBay messaging to exportable reporting, and new features to customize your experience, Sprint 9 is designed to help you find and respond to important information faster.
Sprint 8 Offers Better Dashboard & Reporting, New Dark Mode Theme and More
The Replyco Sprint 8 update provides eCommerce sellers with a host of useful tools to better manage communications, including our new Dashboard.
5 Customer Service Books Every eCommerce Seller Should Read
Customer service is the key to eCommerce success. Here are five books that offer real-world advice to help you take yours to the next level.
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What eBay Star Colors Mean + How to Improve Yours
From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.