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Brainery | | Happy Employees = Happy Customers

Happy Employees = Happy Customers

customer support | May 12, 2020
Replyco Team Helpdesk for eCommerce

Most business leaders clearly understand that their success depends on how happy their customers are. But did you ever stop to think about how your employee’s happiness could ultimately affect customer satisfaction?

Most business leaders clearly understand that their success depends on how happy their customers are. But did you ever stop to think about how your employee’s happiness could ultimately affect your customer satisfaction?  Here are some insights on how to achieve an employee-focused culture.

1. Show employees that you support them

Feedback and recognition are both very necessary. They must also rely on a healthy, caring and supportive work environment to boost the level of customer experience.

2. Support inspiring employee development

Employees want to learn they have opportunities ahead of them if they improve. This inspires them to provide unique service to your customers knowing they stand to achieve more ahead.

3. Create a fun work environment

Creating fun at the workplace could mean creating a positive work environment where employees feel comfortable. Your employees must feel fulfilled with their employment before they can engage others with happiness.

4. Reward and recognize them

Establishing a reward program to recognize your employees is a huge motivational factor.

 

Source: https://www.industryleadersmagazine.com

Artem Verovenko

About the author: Artem Verovenko

Artem is passionate about helping online retailers streamline their customer service. He currently serves as CEO of Replyco and previously spent more than 9 years helping Linnworks, the U.K.’s largest multi-channel software provider, scale to 3,000 eCommerce customers. Artem graduated with honors from London School of Commerce with a Bachelor of Arts degree in business administration, management and operations. Follow Artem on LinkedIn.

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