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Tag: customer journey map

How to Create a Customer Journey Map - Replyco Helpdesk Software for eCommerce

Guides

How to Create a Customer Journey Map: Steps + Examples

Learn why every seller needs a customer journey map strategy, plus find simple instructions and step-by-step examples in this easy-to-follow guide.

March 9, 2021 - customer journey map ecommerce how-to

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32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

32 Research-Supported Customer Retention Strategies that Really Work (with Stats)

Keeping existing customers is both cheaper than acquiring new ones AND imperative for growth. Here are 32 customer retention strategies that really work.

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Replyco Sprint 7 - New Features including eBay Returns and Refunds

Replyco Sprint 7: New Features Take User Experience to the Next Level

With eBay returns / refunds (beta), upgraded Linnworks functionality and more, the Replyco Sprint 7 features mark a new era in streamlined customer service.

3 Useful Tools for Managing Remote Teams Replyco Helpdesk for eCommerce

3 Useful Tools for Managing Teams Remotely

More employees are working from home than ever before. Learn about software platforms that enable companies to manage remote teams more effectively.

Popular

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

32 Research-Supported Customer Retention Strategies that Really Work (with Stats)

Keeping existing customers is both cheaper than acquiring new ones AND imperative for growth. Here are 32 customer retention strategies that really work.