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Resources for eCommerce

Customer Expectations: 18 Things Today’s Shoppers Want

Over the years, customer expectations have changed signficantly. Here are 18 things today’s shoppers want.

15 Companies with Amazing Customer Service + What They Teach Us

From Amazon to Trader Joe’s, here are 15 companies that provide excellent customer service, as well as the business lessons you can learn from them.

eCommerce 101: Everything You Need to Know About Inventory Turnover Ratio

Having an optimal inventory turnover ratio is critical to success and profit in the eCommerce industry. Learn how to calculate and improve it here.

35 Things Every Seller Should Do to Offer Great Customer Service

In our latest full-length guide, we’re counting down everything you should be doing to offer excellent customer service.

How to Run a Customer-Centric Business: The Ultimate Guide

Putting customers first is a sure-fire way to increase sales, growth and ROI. Here’s a step-by-step guide to creating a customer-centric business strategy.

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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