Replyco Helpdesk Platform Integration With Gmail
Turn Gmail into a Helpdesk Tool
Replyco helpdesk software for eCommerce pulls messages directly from your Gmail account for convenient inbox management. This is ideal for any role-based accounts (info@) that multiple users will need access to.
Up-Level Your Customer Service
Replyco Gives Gmail Users the Tools to Succeed
Quick, 3-step integration means you’ll be up and running in no time. Plus our detailed help documentation along with unfettered Concierge Customer Support is available every step of the way.
Team – based approach
Replyco pulls messages from Gmail into one centralized location. Now you can easily assign users to provide customer service through your role-based email accounts (info@, support@) — without having to share your passwords!
A 2-step verification process offers added security and peace of mind.
Having an integrated Gmail (or POP/IMAP account) also gives you the flexibility to receive customer messages from ANY eCommerce marketplace or platform in ANY country, regardless of integration.
Detailed user reporting
Because each user has their own access, that means there is an audit trail for every interaction which helps managers see who opens emails, what was said and when. It’s the perfect tool to manage SLAs and set support expectations.
Gmail is one of the most popular POP/IMAP email account providers giving users quick access to create dedicated email and role-based accounts (@yourcompany.com). Replyco works in conjunction with Gmail, pulling messages directly into our system so team members have direct access to important email accounts with the added benefits of eCommerce integrations, reporting, auto-responder and email templates.