Replyco Helpdesk Platform & Fruugo Integration
Fruugo Customer Service Made Easy
With email, live chat, auto-responders and an inbox designed for eCommerce data, Replyco simplifies Fruugo customer communication.
The Replyco Advantage for Fruugo Sellers
A Centralized Inbox Built for Customer Support
With Replyco’s inbox you receive more than just customer messages. All of your Fruugo customer data like order ID, delivery address, tracking number and date of purchase is seamlessly integrated into Replyco’s user-friendly interface, giving you everything you need to address customers’ questions without ever opening a new tab.
Instant Email Translation Technology
Fruugo prides itself on being a global marketplace with product listings in 46 countries. International sellers will benefit from Replyco’s one-click translation into over 50 languages! Replyco strives to facilitate communication wherever your buyers or fellow customer support team members are located.
Reply Templates and Auto-Responders
How many times have you found yourself writing the same “where’s my order?” or “instructions for product returns” email to your customers? We solve this problem by eliminating repetition with custom email templates that address your customers’ most common questions. Using your integrated marketplace data, Replyco automatically inserts variables like customer name, shipping number and delivery address into custom response templates, so you can generate fully personalized and informative emails in literally seconds. And by implementing fully customizable auto-response rules, you can effortlessly trigger relevant and helpful reply messages when you’re out of the office.
Live Chat and Social Media Messaging
Connect with your customers when it matters the most. With our fully customizable Live Chat widget, compatible with almost any website or store, your customers can reach you during key decision making moments that either result in a sale or an abandoned shopping cart. And with Facebook Messenger and Telegram compatibility, Replyco provides instant customer support for both social and mobile commerce, reducing response time and enhancing customer satisfaction.
Unlimited Users, Accounts & Integrations
Replyco was designed with multichannel eCommerce sellers in mind. With unlimited integrations you’re free to sell on Fruugo, Amazon, eBay, Shopify or all of the above — we’ll never charge you more for expanding your eCommerce operation. Similarly, whether your team consists of 1 or 100 employees makes absolutely no difference in terms of what you’ll pay. With unrestricted access for your entire team, coordinating your customer service efforts couldn’t be easier with tools like user-task assignment, performance reports and internal notes.
Fruugo is a U.K. based global eCommerce marketplace that emphasizes providing a simplified international shopping experience. With 25 million active users and product availability in 46 countries, two-thirds of all Fruugo sales are cross border. Sellers enjoy Fruugo’s no-sale, no-fee basis which allows users to enter the global market with little financial risk. While a relatively new player in the industry, Fruugo is growing rapidly, especially amongst millenials and is projected to experience 200% growth over the few years.