5 Reasons Magento Sellers Love Replyco for Customer Support
View Order Data Alongside Customer Inquiries
Magento order details, tracking numbers, names and more are displayed alongside customer inquiries to streamline the customer support process. But that’s not all — every message you receive, whether from Magento, Live Chat, Facebook Messenger, Amazon or elsewhere, is consolidated into one easy view.
Email Templates and Smart Auto-Responders
Create custom email templates to dramatically improve your customer service response rate by minimizing time spent on repetitive tasks. With custom tags that insert buyer data, you can auto-generate customer-tailored email responses to common inquiries such as “Where’s my order?”
Connect instantly with customers
Replyco’s instant messaging capabilities empower you to effortlessly respond to website visitors in real-time. Our powerful, yet lightweight, Live Chat widget is fully customizable and can be easily installed almost anywhere, enabling you to instantly connect with shoppers wherever your website or store is hosted. Social commerce is also made simple with our Facebook Messenger integration, providing you with Facebook messages directly in the Replyco homescreen.
Total access for your entire team
As a fully remote company, we understand the need to coordinate with team members in real-time, wherever in the world they may work from. With unlimited user access free of charge, Replyco allows you to easily group and assign different tasks to different employees, so you can smoothly synchronize your customer service operations while monitoring performance.
Unlimited stores and integrations
Simply put, we’ll never penalize you when you grow. Pricing is based on the number of tickets you respond to. With unlimited social and marketplace integrations, you’re free to sell on as many platforms as you want without being charged additional fees. Whether you sell through Magento, BigCommerce, eBay, Amazon or all of the above, you’ll still pay the same price.
Trusted by These eCommerce Sellers
Magento is an eCommerce content management system created by Adobe that allows sellers to create immersive digital shopping experiences through a host of design, business and marketing tools. As the third most popular eCommerce system in the world, 250,000 merchants have used Magento to enhance their digital storefront and internet presence, including name brands like Ford, Omega Watches and Land Rover. Replyco and Magento work in tandem to optimize the customer experience through a host of communication tools that organize and streamline customer interactions.