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Brainery | | Introducing Our Best Features Yet

Introducing Our Best Features Yet

release notes | May 12, 2020

Last Updated: September 20, 2020

Introducing Our Best Features Yet

From forwarding, to channel email templates to creating a customisable user experience, Replyco Helpdesk has been hard at work developing new features. Details inside.

Having the right tools to work remotely is more important than ever. At Replyco, we’ve been working hard to create a helpdesk product worthy of your eCommerce business. There have been hundreds of small fixes and improvements over the last few months, but we put together a short list of the most notable features.

Message Forwarding

Easily forward messages to colleagues from other departments (or anyone else for that matter) with a click of a button. The new feature allows you to choose the sender email too, a hassle-free way to forward a message without having to log into different mail accounts.

 

View User Activity

Track who is doing what (and when) with our new user activity statuses. Whether someone is already assigned to a ticket or is currently responding to it, all the information is available right in front of you.

 

Customisable User Interface

From order details screen to ticket menu columns and dashboards, the customisation options are truly limitless. What’s more, each customisation option is user-specific, meaning unique experiences for your team members.

 

Channel Specific Email Templates

Pre-formatted email templates are a great way to improve your response times and boost productivity! Create your channel specific templates today and add even more personalisation to your communication with buyers.

 

Branded Signatures

No more sharing static signatures with the rest of the team! With the new branded signatures feature, each user is now able to create their own signatures for each and every channel.

 

Additional Features & Updates

  • Set labels in bulk
  • Filter tickets by assigned labels
  • Added flag for Amazon FBA orders
  • Improved, speedier performance and sync time
  • Other minor bug fixes and improvements

Coming Soon

Next up is arguably the most anticipated functionality of all, mighty returns and refunds functionality for eBay and Amazon marketplaces. We’re well into development of it and can’t wait to share it with you. 

Special thank you to all of you who participated  in writing the technical specification and offering valuable insights. You guys rock!

Jodi Gaines CGO Replyco Helpdesk for eCommerce

About the author: Jodi Gaines

Jodi has been helping eCommerce sellers improve their communication and marketing strategies for more than 20 years. She currently serves as the CGO for Replyco Helpdesk. Jodi was also the co-founder, CEO and editor at ReplyManager (sold to Xsellco in 2015) and has helped manage growth strategies for multiple businesses and start-ups, including eBay, VWERL and Stop Aging Now (The Clorox Company). Follow Jodi on LinkedIn.

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