Jodi Gaines Joins Replyco as Chief Growth Officer
Last Updated: May 26, 2020
Jodi joins the Replyco team, bringing with her a long history of brand building and growth management.
LONDON, UNITED KINGDOM, March 3, 2020 — Replyco Ltd, an innovative helpdesk software for eCommerce sellers, announces the appointment of Jodi Gaines as Chief Growth Officer.
Jodi joins the Replyco team, bringing with her a long history of brand building and growth management. She was the co-founder and CEO of ReplyManager, a fully integrated eCommerce helpdesk solution, one of the first of its kind and a leader in the industry. The company was sold to xSellco in 2015.
Prior to that, Jodi was a founding partner at iguanafarmGroup, a web-based product development and engineering company. During her 18-year run, she worked on front-end development projects and spearheaded marketing campaigns with clients such as eBay, VWERL, Stop Aging Now (now owned by The Clorox Company) and Mytrus. She’s spent the last few years focused on helping small businesses bring their ideas to market as well as developing her own brands in the music industry.
“I can’t tell you how excited I am to be working with the Replyco team”, said Jodi. “When the launch announcement came across my news feed, I reached out to congratulate CEO Artem Verovenko and talks escalated from there. Needless to say, I was impressed. Not only is Replyco easy to use, but it has a robust and growing feature set that is driven by the customer experience. It is this ‘concierge support’ mindset, coupled with their forward-thinking ideas for the future, that convinced me to jump back into the game.”
Replyco was launched in October 2019 and is quickly gaining popularity, consistently growing at a monthly rate of over 50%. The company intends to move into the US market by Summer 2020 and is continually rolling out updates and new features with plans to integrate returns / refunds functionality for eBay, Amazon and Shopify as well as instant messaging in the near future.
“We are fortunate to have someone of Jodi’s calibre and experience to join Replyco at such an important phase of our growth”, said Artem. “Having worked with Jodi for more than four years between 2011 and 2015, I know that Jodi is the right leader to successfully implement our strategy and take advantage of the market opportunities ahead. Her vision for technology coupled with an uncompromised focus on customer service is exactly what Replyco needs as the company enters its next chapter of expanded product innovation and growth.”
Replyco is a helpdesk software built and designed from the ground up for multichannel eCommerce businesses. It consolidates all customer messages into one place and provides efficiency tools to bring reply times down and resolve issues fast. Features include instant access to order information, integration with selling channels such as eBay, Amazon and Shopify, SLA management, reporting, an intuitive user interface for easier organisation and more. With Replyco, sellers have virtually everything at their fingertips to provide world-class customer service. Try Replyco for free.