Replyco Helpdesk & Bigcommerce Platform Integration
Improve Customer Support on BigCommerce
Replyco integrates with BigCommerce to help sellers improve customer communication with smart automation, email templates, multi-channel support and a user-friendly interface. It’s everything you need, in one tool.
Elevate the BigCommerce Customer Experience
Optimized Customer Service through Email, Live Chat and Message Automation
A streamlined inbox with total control
At the core of Replyco is the power to centralize all of your customer information and messages. All of your BigCommerce buyer data, such as order ID’s, names, dates, prices, tracking information and messages are directly accessible through Replyco’s simple and intuitive inbox. Use filters to easily see incoming messages from BigCommerce or any of our other integrations, including Live Chat, Facebook Messenger and many more.
Customize and automate messaging
Eliminate repetitive customer support processes by crafting custom email response templates that provide answers to routine customer inquiries, such as “Where’s my order?” With custom tags, Replyco immediately inserts all of the unique order information, such as customer name and tracking ID, to easily generate personalized and relevant customer messages. And by setting up auto-response rules, your replies can be sent automatically, improving response times and enhancing customer satisfaction.
Simple and quick configuration
It only takes a few easy steps to set up your BigCommerce integration and start receiving messages and customer order information in your Replyco inbox right away. It’s as simple as connecting BigCommerce to Replyco using an API key. But if you ever need help, our eCommerce experts are here for you via phone, email or chat. Plus we’ve got loads of Help Docs, webinars and blog posts in the Brainery.
Complete access for your entire team
It doesn’t make a difference if you’re selling on your own or employing an eCommerce team across continents — with Replyco you can easily group and assign different tasks to different team members, allowing you to smoothly synchronize your customer service operations while monitoring performance.
All your marketplace and website integrations in one place
Expand your operations and add as many integrations as you need, including BigCommerce, eBay, Amazon, Facebook and more.
About BigCommerce
Founded in 2009, BigCommerce helps facilitate business growth for eCommerce merchants around the world. Featuring scalable site design and storefront APIs, BigCommerce is a full-fledged eCommerce platform, providing sellers with everything they need to expand their online business. Serving over 120 countries, and earning retailers over 25 billion in sales, BigCommerce is a rapidly growing player in the eCommerce game. Replyco’s BigCommerce integration provides merchants with all of the messaging and communication tools they need to stay on top of their customer support and enhance their business through faster response times and increased productivity.
