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Resources for eCommerce

Autumn ‘22 Product Release: Shopify App, Aircall, Veeqo, Katana integrations, and more

Take your business to the next level with new integrations and innovations from the Autumn ‘22 Product Release.

5 Strategies and Best Practices for eCommerce Customer Service

Guest post from the customer service outsourcing experts at LTVplus on 5 strategies and best practices for eCommerce Customer Service.

August 17, 2022 - customer serviceecommerce

Summer ’22 Product Release: ChannelAdvisor Integration, Cancel eBay Orders, 2FA and more

Transform your business with new integrations and innovations from the Summer ’22 Product Release.

Wish integration, auto-responders and templates for live chat and social media, now available on Replyco

From Wish.com integration to auto-responders for live chat, Telegram and social media channels, to a new “Fallbacks” feature, our latest release is designed to make servicing your customers faster, easier and more intuitive. Let’s go!

Replyco Announces Etsy Marketplace Integration

From same screen order data, to team collaboration and SLA support, read how Replyco can help you manage customer messages from Etsy, the fastest growing online retailer.

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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