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Brainery | , | ❄️ Winter ’24 Product Release: WhatsApp & Shopline Integrations, Enhanced Order Tracking and much more.

❄️ Winter ’24 Product Release: WhatsApp & Shopline Integrations, Enhanced Order Tracking and much more.

High five! Your journey to excellence has been streamlined and made more efficient.

Come and discover our newest product release, which includes the much-awaited WhatsApp integration, Shopline integration, along with six new features and improvements.

💡 Did you know? Replyco’s integration suite now consists of 25 integrations. Woop woop!

There’s something for everyone, so relax, make yourself a cup of tea ☕, and let’s explore all the exciting additions we have in store for you.

WhatsApp Integration

The wait is finally over! Introducing the game-changing WhatsApp Integration, transforming customer support as you know it. This cutting-edge integration enables seamless communication on a platform your customers already love. Engage in real-time, personalized conversations that adapt to each customer’s needs, going beyond ordinary assistance.

Unlock a multitude of opportunities by incorporating this beloved messaging app. Effortlessly boost sales and delight customers with smooth communication. Available as an add-on, this integration is more than just a feature; it’s a catalyst for unparalleled success. Harness the power of WhatsApp to propel your business to new heights, stand out, and achieve unprecedented success in customer interaction.

For more details, check out our Help Docs.

SHOPLINE Integration

Next up is our Shopline integration. Included as part of our integrations suite, this powerful integration ensures a seamless flow of Shopline orders into Replyco, cleverly matching them to buyer correspondence.

Stay up-to-date with instant notifications about buyers and orders, providing your customer support team with the precise data needed for efficient and professional interactions.

Learn more about Shopline Integration in our Help Docs.

Enhanced Order Tracking in Ticket Logs

Introducing Enhanced In-Ticket Logs for Order Actions – a noticeable upgrade to our existing system.

Now, alongside user interactions, you can precisely track order-related activities.

New Actions to be logged:

  • Automatic Order Attachments: Check when orders were auto-attached to tickets.
  • Manual Attachments: Identify manual order attachments, including the user responsible.

Streamline investigative processes with detailed order action timestamps and make informed decisions by understanding the exact sequence of order interactions.

With this enhancement, Replyco ensures your team has the tools to uncover insights and maintain seamless customer support.

Auto-Responder: New OR Condition for More Complex Rules

Say goodbye to limitations and hello to flexibility with our latest update—introducing the new OR condition for Auto-Responder rules. We understand that every customer interaction is unique, and your responses should reflect that.

Complex Rules, Less Effort: Create sophisticated rules without the complexity. The new OR condition simplifies the process, allowing for greater customization without additional effort.

Tailored Responses: Respond to diverse scenarios with precision. Whether it’s addressing different customer segments or handling varied issues, the OR condition ensures your responses are perfectly tailored.

Feedback Notification System

Revolutionize your feedback management with Replyco’s latest enhancement – the Feedback Notification System. We’ve taken our Feedback module to new heights, ensuring you stay ahead of the curve in monitoring and addressing customer feedback.

Unread Negative Feedback Badge: A glance at the left-hand side menu reveals a real-time count of unread negative feedback, putting critical information at your fingertips.

Customizable Notification Settings: Take control of your feedback alerts with our new Notification Settings. Tailor your preferences for Neutral/Negative feedback notifications, choosing between email, mobile app push, or browser notifications.

In the fast-paced world of eCommerce, timely feedback management is non-negotiable. The Feedback Notification System ensures that you not only see but respond promptly to critical feedback, turning potential negatives into positive resolutions.

Upgrade to a more responsive and informed feedback strategy. At Replyco, we empower you to navigate the feedback landscape with confidence.

New Weekday & Time Picker for Auto-Responders

In our ongoing effort to simplify and enhance your automation experience, we’re excited to introduce an addition to our Advanced Weekday & Time Picker – Seamless Extended Schedule Ranges in Auto-Responders. This feature is designed to eliminate complexity and boost efficiency in your automated responses.

Gone are the days of creating multiple rules for extended schedules. With this addition, you can effortlessly set responses for complex scenarios like “Friday 17:00 to Monday 8:00” with a single rule, streamlining your automation strategy.

“My Chats” Folder for Instant Messages

Introducing “My Chats” – a dedicated space containing only conversations where you are an assignee. Navigate seamlessly through chats that directly demand your attention.

Streamline your workflow by focusing on the conversations that matter most to you. The “My Chats” folder ensures you’re always in the loop with your assigned discussions.

Quickly identify and manage your responsibilities without sifting through unrelated conversations. Stay organized and in control of your assignments.

Simplify collaboration with team members by having a dedicated space for conversations where you play a key role. It’s the collaborative advantage you’ve been waiting for.

Personal Chat Notifications

As part of our commitment to personalization, we’re excited to introduce a valuable addition to your communication toolkit – Personal Chat Notifications. This feature enhances your experience in the “My Chats” folder, allowing you to customize how you get notifications for conversations where you’re the assignee.

Select exactly how you want to receive alerts for new messages in chats where you’re the assignee – whether through email, mobile app push, or browser notification. It’s all about staying connected on your terms!

Final Thoughts

As always, we’ve worked really hard to deliver this product release. Whether you are an established online retailer or just starting out, our suite of new functionalities should add some warmth to your winter.

Your feedback is, as always, incredibly valuable to us. 🙏 So, if you have any thoughts on this release or anything else, please feel free to reach out. We’re always ready for an eCommerce chat!

While you’re navigating the eCommerce landscape, keep in mind that these improvements are designed to make your journey easier and more enjoyable. 🙌

Artem Verovenko

About the author: Artem Verovenko

Artem is passionate about helping online retailers streamline their customer service. He currently serves as CEO of Replyco and previously spent more than 9 years helping Linnworks, the U.K.’s largest multi-channel software provider, scale to 3,000 eCommerce customers. Artem graduated with honors from London School of Commerce with a Bachelor of Arts degree in business administration, management and operations. Follow Artem on LinkedIn.


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