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Resources for eCommerce

Sprint 13 Debuts More Customized SLA & Live Chat Management

From better SLA control to new live chat options and more, Replyco’s Sprint 13 update lets users tailor and streamline their customer support strategy.

4 B2B eCommerce Platforms Sellers Need to Know

Learn more about these 4 B2B eCommerce platforms (including what they offer sellers), and set yourself up for success in this booming industry.

June 5, 2021 - B2Becommercetools

Selling on Amazon Australia and the Keys to Great CX

Learn how to reach new customers on Amazon Australia & gain insights on how to avoid falling victim to the silent killer of sales.

5 Ways to Offer Free Shipping Without Losing Money

Free shipping is a great way to increase sales, but you need to avoid losing money in the process. Here are 5 ways to ship free and still make a profit.

June 2, 2021 - ecommercehow-toshipping

How Cheeky Zebra Saved 1.5 Hours per Day & Improved Customer Service

Learn how eCommerce seller Cheeky Zebra uses Replyco to reduce manual efforts and save time while taking customer service to the next level.

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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