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Resources for eCommerce
Sprint 11 Debuts Facebook Messenger Integration, Live Chat Management and More
From a new Facebook Messenger integration to live chat instant message management and more, Sprint 11 has the customer service tools eCommerce pros need.
Using Customer Service as a Marketing Strategy
In this edition of “Notes from the C-Suite Desk,” Jodi offers common sense tips on how to use great customer service to achieve marketing and sales goals.
Live Chat Statistics: 22 Facts Every Sales Pro Should Know
From rising consumer preferences and expectations to increased sales, learn more about the facts and stats surrounding live chat customer support.
Sprint 10 Introduces Live Chat, eBay “INR” Cases, Cdiscount Integration & More
You asked; we answered. Our Sprint 10 update offers a host of new customer service tools and user-requested features for eCommerce sellers across marketplaces.
5 Ways to Prepare Your eCommerce Store for the Holidays
‘Tis the season! Slay the holidays by making sure these 5 areas of your eCommerce business are prepped, perfected and ready for the shopping rush.
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What eBay Star Colors Mean + How to Improve Yours
From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.