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Resources for eCommerce
52 Ways to Handle Customer Complaints Like a Pro
Customer complaints are a guaranteed part of working in sales, but here are 52 tips for turning unhappy shoppers into loyal brand ambassadors.
Don’t Let Holiday Shipping Delays Drive Your Customers Away
Widespread shipping delays are expected this 2020 holiday season, but these eCommerce tips for customer communication can help you minimize the damage and keep shoppers coming back to your store.
How to Manage Your eCommerce Business Through the Holidays
Replyco CGO Jodi Gaines & Linnworks Marketing Manager Jenny Chaffin talk about how to manage your eCommerce business through the holidays.
What Your Customers Are Thinking About During Christmas 2020
Guest post from OnBuy on what shoppers are thinking this holiday season, along with ways to address their concerns and keep them coming back to your store.
Navigating the Holiday Return Rush
In this edition of “Notes from the C-Suite Desk,” Jodi discusses how to plan your holiday return strategy, including common challenges and how to solve them.
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32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.