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Resources for eCommerce
Three Tips to Take Control of your Customer Service in 2021
Embrace a customer-service mindset in the new year to stand out from the competition. Learn how from the eCommerce experts at Replyco.
Features and Benefits: Your Complete Guide from A–Z
Everything you need to know about the differences between features and benefits, as well as tips for including both in your product descriptions.
Happy Holidays from Our Family to Yours
The entire Replyco team would like to wish you and your loved ones a happy, healthy and safe holiday, as well as a successful start to 2021!
How to Use Auto-Responders to Get a Handle on the Holiday Rush
A guide to using Replyco’s auto-responders to ensure that your customers aren’t left hanging during the holiday break.
52 Ways to Handle Customer Complaints Like a Pro
Customer complaints are a guaranteed part of working in sales, but here are 52 tips for turning unhappy shoppers into loyal brand ambassadors.
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Customer Expectations: 18 Things Today’s Shoppers Want
Over the years, customer expectations have changed signficantly. Here are 18 things today’s shoppers want.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.