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Resources for eCommerce

Features and Benefits: Your Complete Guide from A–Z

Everything you need to know about the differences between features and benefits, as well as tips for including both in your product descriptions.

Happy Holidays from Our Family to Yours

The entire Replyco team would like to wish you and your loved ones a happy, healthy and safe holiday, as well as a successful start to 2021!

How to Use Auto-Responders to Get a Handle on the Holiday Rush

A guide to using Replyco’s auto-responders to ensure that your customers aren’t left hanging during the holiday break.

52 Ways to Handle Customer Complaints Like a Pro

Customer complaints are a guaranteed part of working in sales, but here are 52 tips for turning unhappy shoppers into loyal brand ambassadors.

December 16, 2020 - customer complaintshow-totips

Don’t Let Holiday Shipping Delays Drive Your Customers Away

Widespread shipping delays are expected this 2020 holiday season, but these eCommerce tips for customer communication can help you minimize the damage and keep shoppers coming back to your store.

December 10, 2020 - ecommerceHolidays 2020shipping

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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