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Resources for eCommerce

Live Chat Statistics: 22 Facts Every Sales Pro Should Know

From rising consumer preferences and expectations to increased sales, learn more about the facts and stats surrounding live chat customer support.

Sprint 10 Introduces Live Chat, eBay “INR” Cases, Cdiscount Integration & More

You asked; we answered. Our Sprint 10 update offers a host of new customer service tools and user-requested features for eCommerce sellers across marketplaces.

October 6, 2020 - ecommercerelease notestools

5 Ways to Prepare Your eCommerce Store for the Holidays

‘Tis the season! Slay the holidays by making sure these 5 areas of your eCommerce business are prepped, perfected and ready for the shopping rush.

September 30, 2020 - ecommerceHolidays 2020how-to

22 Ways to Collect Customer Feedback — The Ultimate Guide

Customer feedback is crucial to business growth and profitability. Here are 22 different ways to collect it throughout the buyer journey.

September 21, 2020 - customer feedbackhow-totips

Read This and Save 30 Minutes per Day on Customer Messaging

What would an extra 30 minutes per day mean to you as an eCommerce seller? Use these tried-and-true methods to save time every day on customer messaging.

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5 Tips to Issuing an Effective Apology - Customer Service Tips

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

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State of eCommerce: Buyer Habit Trends

More shoppers are buying online than ever before. Let’s take a look at what items are most popular and how eCommerce sellers can set themselves up for long-term success.

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Pricing Strategies

23 Pricing Strategies Any eCommerce Seller Can Use to Increase Sales

Pricing strategies employ shopping science and psychology to improve eCommerce sales. Use this comprehensive guide to determine the best ones for your business.

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