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Resources for eCommerce
15 Companies with Amazing Customer Service + What They Teach Us
From Amazon to Trader Joe’s, here are 15 companies that provide excellent customer service, as well as the business lessons you can learn from them.
eCommerce 101: Everything You Need to Know About Inventory Turnover Ratio
Having an optimal inventory turnover ratio is critical to success and profit in the eCommerce industry. Learn how to calculate and improve it here.
A Beginner’s Guide to Shipping to Amazon FBA
Guest article from AMZScout on everything eCommerce sellers need to know about using the Fulfillment by Amazon program (Amazon FBA) to ship products.
Navigating Internationalization & the Post-Brexit Landscape
Replyco Helpdesk, OnBuy.com and Avalara talk about how to navigate the challenges of internationalization and the post-Brexit landscape.
35 Things Every Seller Should Do to Offer Great Customer Service
In our latest full-length guide, we’re counting down everything you should be doing to offer excellent customer service.
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What eBay Star Colors Mean + How to Improve Yours
From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.