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Resources for eCommerce

35 Things Every Seller Should Do to Offer Great Customer Service

In our latest full-length guide, we’re counting down everything you should be doing to offer excellent customer service.

Sprint 12 Offers Fruugo Integration, Telegram Messaging & Enhanced User-Experience

Sprint 12 offers users a plethora of new features that multichannel sellers are sure to love, including Fruugo integration, Telegram, eBay notes and more.

February 1, 2021 - ecommercerelease notestools

How to Run a Customer-Centric Business: The Ultimate Guide

Putting customers first is a sure-fire way to increase sales, growth and ROI. Here’s a step-by-step guide to creating a customer-centric business strategy.

eCommerce Helpdesk: How Does It Work & Why Is It So Crucial?

Rising to the challenge of providing stellar customer service as you expand your business is no easy task. That’s where an eCommerce help desk comes into play.

January 27, 2021 - customer supportecommercetools

80+ Email Marketing Stats (Some of These Might Surprise You)

Email marketing can improve everything from ROI to engagement. Here’s your full guide to all the stats you need to know for 2021 and beyond.

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5 Tips to Issuing an Effective Apology - Customer Service Tips

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

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State of eCommerce: Buyer Habit Trends

More shoppers are buying online than ever before. Let’s take a look at what items are most popular and how eCommerce sellers can set themselves up for long-term success.

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Pricing Strategies

23 Pricing Strategies Any eCommerce Seller Can Use to Increase Sales

Pricing strategies employ shopping science and psychology to improve eCommerce sales. Use this comprehensive guide to determine the best ones for your business.

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