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Resources for eCommerce

5 Customer Service Books Every eCommerce Seller Should Read

Customer service is the key to eCommerce success. Here are five books that offer real-world advice to help you take yours to the next level.

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

Customer Catch-up Workshop July 28 (Ep 2)

We hope you enjoyed our Customer Catch-Up Workshop! Read on to review what we covered and to access the full webinar video.

June 25, 2020 - tipswebinar

5 Email Marketing Tips Every eCommerce Seller Should Know

Follow these five steps to create effective email marketing campaigns that increase open & click-through rates, decrease bounces and improve sales. 

23 Pricing Strategies Any eCommerce Seller Can Use to Increase Sales

Pricing strategies employ shopping science and psychology to improve eCommerce sales. Use this comprehensive guide to determine the best ones for your business.

June 17, 2020 - ecommercehow-totips

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5 Tips to Issuing an Effective Apology - Customer Service Tips

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

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State of eCommerce: Buyer Habit Trends

More shoppers are buying online than ever before. Let’s take a look at what items are most popular and how eCommerce sellers can set themselves up for long-term success.

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Pricing Strategies

23 Pricing Strategies Any eCommerce Seller Can Use to Increase Sales

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