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Resources for eCommerce
The 29 Most Important Customer Service Skills for eCommerce Sellers
From patience to product knowledge, these are the 29 must-have customer service skills every eCommerce pro should develop and master.
How to Write a Value Proposition / Product Description that Sells
Four steps to writing an eCommerce product description or value proposition that really works, including tips on how to differentiate your brand.
eCommerce 101: What’s the Difference Between Customer Service & Customer Support?
Learn about the difference between customer service and customer support, as well as how they work together and tips for mastering both.
State of eCommerce: Buyer Habit Trends
More shoppers are buying online than ever before. Let’s take a look at what items are most popular and how eCommerce sellers can set themselves up for long-term success.
Replyco Sprint 6: New Email Features & Updates for eCommerce, Customer Service
With clickable order numbers and much more, Replyco’s new features and improvements will make email management for eBay and Amazon sellers easier than ever.
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What eBay Star Colors Mean + How to Improve Yours
From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.