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Brainery | | Tools to Help eCommerce Sellers Work Remotely

Tools to Help eCommerce Sellers Work Remotely

ecommercetips | May 12, 2020
Tools to Help eCommerce Sellers Work Remotely

From Slack to Todoist, we’ve put together a list of our favorite tools perfect for helping eCommerce sellers and their team work remotely.

There are all types of situations where people work remotely, whether as a consultant or as a member of a larger team. This transition from a physical work space to a digital one is most evident in the tech world and is slowly trickling into other industries. However, with the onset of a global pandemic, the topic of working remotely is becoming a hot one and no longer just a cool opportunity to work anywhere in the world.

The key to success is having the right set of tools to make the whole process seamless. As a web-based helpdesk software, having a virtual workspace is already ingrained in our daily work life, so we wanted to share some of our favorite tools.


We are obsessed with Slack! Slack is the perfect tool to have a dedicated workspace for your entire team, no matter where they are in the world. It’s ideal for tracking internal communications – instantly. You can set up channels (or tags), message teammates individually, share files and more. It integrates with a ton of other solutions, including Google Drive and Calendar. Plus, it has audio and video conferencing with screen sharing features built-in. The only feature they don’t have is email. But Replyco has you covered there. 🙂

Google Drive

Create, share, store and collaborate on docs, photos, spreadsheets, presentations and more. If you’re not already using Google Drive, you’re missing out! No more sending files back and forth. 


Dropbox is a file sharing software, particularly good for large files (like photos and graphics). What we love about Dropbox is that you can set up your computer to automatically sync files from your computer to Dropbox. This also works well for backing-up your work or when you’re using tools like Photoshop.


If you find great joy in checking off completed tasks (seriously, this is a thing), the Todoist app may be the key to your happiness (and train you to be more productive). It’s basically your own personal task manager allowing you to create lists, organize them, set dates and check them off when they’re complete. Super easy. No fuss. 


Loom is a free video and screen recording software. We use it to create quick videos to send to teammates or customers that may need further explanation on a subject. The best part is you don’t have to be a techy to use it, and sharing happens with just a few clicks.

Jodi Gaines CGO Replyco Helpdesk for eCommerce

About the author: Jodi Gaines

Jodi has been helping eCommerce sellers improve their communication and marketing strategies for more than 20 years. She currently serves as a Strategic Advisor for Replyco Helpdesk. Jodi was also the co-founder, CEO and editor at ReplyManager (sold to Xsellco in 2015) and has helped manage growth strategies for multiple businesses and start-ups, including eBay, VWERL and Stop Aging Now (The Clorox Company). Follow Jodi on LinkedIn.


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