Workshop: Streamline Customer Service
Learn messaging best practices, how to prepare and create a workflow and watch a demonstration on implementing autoresponders, email templates and more.
Learn how to proactively communicate with buyers using email templates, auto-responders and filters to manage workflow; get first hand knowledge on how to configure specific case scenarios; and get your questions answered during a Q&A session.
In this workshop:
- Message from CEO Artem Verovenko
- Communicating in a COVID-19 world
- Establishing a workflow
- Messaging best practices
- Create email templates (standard replies)
- Create and implement autoresponders
- Use rules and filters to identify messages
- Automatically sort and tag messages for specific users or departments
- Set SLA standards so you don’t forget the important stuff
- Listen to Q&A from attendees
Scenarios we address:
- Where is my order
- Out of stock
- Business hours
- Return Policy / Where to send returns
- Expect delay due to Coronavirus
