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Brainery | | Workshop: Streamline Customer Service

Workshop: Streamline Customer Service

customer servicehow-to | May 12, 2020

Last Updated: November 10, 2020

Learn messaging best practices, how to prepare and create a workflow and watch a demonstration on implementing autoresponders, email templates and more.

Learn how to proactively communicate with buyers using email templates, auto-responders and filters to manage workflow; get first hand knowledge on how to configure specific case scenarios; and get your questions answered during a Q&A session.

In this workshop:

  • Message from CEO Artem Verovenko
  • Communicating in a COVID-19 world
  • Establishing a workflow
  • Messaging best practices
  • Create email templates (standard replies)
  • Create  and implement autoresponders
  • Use rules and filters to identify messages
  • Automatically sort and tag messages for specific users or departments
  • Set SLA standards so you don’t forget the important stuff
  • Listen to Q&A from attendees

Scenarios we address:

  • Where is my order
  • Out of stock
  • Business hours
  • Return Policy / Where to send returns
  • Expect delay due to Coronavirus


Jodi Gaines CGO Replyco Helpdesk for eCommerce

About the author: Jodi Gaines

Jodi has been helping eCommerce sellers improve their communication and marketing strategies for more than 20 years. She currently serves as the CGO for Replyco Helpdesk. Jodi was also the co-founder, CEO and editor at ReplyManager (sold to Xsellco in 2015) and has helped manage growth strategies for multiple businesses and start-ups, including eBay, VWERL and Stop Aging Now (The Clorox Company). Follow Jodi on LinkedIn.


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