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Brainery | | Workshop: Streamline Customer Service

Workshop: Streamline Customer Service

customer servicehow-to | May 12, 2020
Streamline Customer Service

Learn messaging best practices, how to prepare and create a workflow and watch a demonstration on implementing autoresponders, email templates and more.

Learn how to proactively communicate with buyers using email templates, auto-responders and filters to manage workflow; get first hand knowledge on how to configure specific case scenarios; and get your questions answered during a Q&A session.

In this workshop:

  • Message from CEO Artem Verovenko
  • Communicating in a COVID-19 world
  • Establishing a workflow
  • Messaging best practices
  • Create email templates (standard replies)
  • Create  and implement autoresponders
  • Use rules and filters to identify messages
  • Automatically sort and tag messages for specific users or departments
  • Set SLA standards so you don’t forget the important stuff
  • Listen to Q&A from attendees

Scenarios we address:

  • Where is my order
  • Out of stock
  • Business hours
  • Return Policy / Where to send returns
  • Expect delay due to Coronavirus


Jodi Gaines CGO Replyco Helpdesk for eCommerce

About the author: Jodi Gaines

Jodi has been helping eCommerce sellers improve their communication and marketing strategies for more than 20 years. She currently serves as a Strategic Advisor for Replyco Helpdesk. Jodi was also the co-founder, CEO and editor at ReplyManager (sold to Xsellco in 2015) and has helped manage growth strategies for multiple businesses and start-ups, including eBay, VWERL and Stop Aging Now (The Clorox Company). Follow Jodi on LinkedIn.


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