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52 Ways to Handle Customer Complaints Like a Pro

Customer complaints are a guaranteed part of working in sales, but here are 52 tips for turning unhappy shoppers into loyal brand ambassadors.

December 16, 2020 - customer complaintshow-totips

What Your Customers Are Thinking About During Christmas 2020

Guest post from OnBuy on what shoppers are thinking this holiday season, along with ways to address their concerns and keep them coming back to your store.

December 9, 2020 - ecommerceHolidays 2020tips

22 Ways to Collect Customer Feedback — The Ultimate Guide

Customer feedback is crucial to business growth and profitability. Here are 22 different ways to collect it throughout the buyer journey.

September 21, 2020 - customer feedbackhow-totips

43 Customer Appreciation Tactics that Can Improve Brand Loyalty

Want to show buyers you value them and encourage brand loyalty? Use our guide to determine the best customer appreciation method(s) for your business. 

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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5 Tips to Issuing an Effective Apology - Customer Service Tips

5 Tips for Issuing an Effective Customer Apology

Issues frequently arise that necessitate apologizing to customers. Here’s everything eCommerce pros need to know about saying “I’m sorry” the right way.

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State of eCommerce: Buyer Habit Trends

More shoppers are buying online than ever before. Let’s take a look at what items are most popular and how eCommerce sellers can set themselves up for long-term success.

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23 Pricing Strategies Any eCommerce Seller Can Use to Increase Sales

Pricing strategies employ shopping science and psychology to improve eCommerce sales. Use this comprehensive guide to determine the best ones for your business.

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