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Brainery | | Customer Catch-Up Workshop September 1 (Ep 3)

Customer Catch-Up Workshop September 1 (Ep 3)

webinar | July 28, 2020

Last Updated: November 10, 2020

Customer Catch-Up Workshop Sept 1, 2020 Episode 3 - Replyco CEO Artem Verovenko, CGO Jodi Gaines

Join the Replyco team for a customer workshop to discuss new features and updates, plus share your own ideas, feedback and questions. Join the conversation.

Many thanks to everyone who joined us for our latest Customer Catch-Up Workshop! As usual, the latest episode in Replyco’s monthly series was hosted by company CEO Artem Verovenko and CGO Jodi Gaines. Throughout the hour-long workshop, we shared information about new Replyco features and updates and discussed insights on eCommerce customer service. We also got the chance to answer several great, thoughtful questions from attendees.

Here’s a quick rundown of a few of the topics covered during Episode 3 on September 1st:

  • Proactive eBay Messaging
  • Exportable Reporting & New Custom Fields
  • Flexible Message Sorting Options
  • The Ability to Download Linnworks Invoices
  • Improved Handling of Unwanted Messages in Reporting
  • Smaller, “Stickier” Buttons for Saved Space & Reduced Scrolling
  • One-Click Button for Changing Status to “Unread”
  • Answers to Customer Questions
  • Much More

Feel free to watch or re-watch the full video of our Customer Catch-Up Workshop any time below (or on our YouTube channel). And we look forward to seeing you at the next workshop on October 6th at 2pm BST (9am EST)!


Jodi Gaines CGO Replyco Helpdesk for eCommerce

About the author: Jodi Gaines

Jodi has been helping eCommerce sellers improve their communication and marketing strategies for more than 20 years. She currently serves as the CGO for Replyco Helpdesk. Jodi was also the co-founder, CEO and editor at ReplyManager (sold to Xsellco in 2015) and has helped manage growth strategies for multiple businesses and start-ups, including eBay, VWERL and Stop Aging Now (The Clorox Company). Follow Jodi on LinkedIn.


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