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Resources for eCommerce
Customer Acquisition vs. Customer Retention: Stats, Trends & Tips
Should you focus more on customer acquisition, customer retention or both? Learn about the stats, trends and tips for improving them here.
25 Rules for Great Customer Service: Your Step-by-Step Guide
We’ve compiled data from tons of resources to list the top 25 rules for great customer service. Here’s your ultimate guide.
Are eBay Promoted Listings Worth the Spend?
Should you use eBay promoted listings to enhance product visibility or save yourself the burden of extra fees? The eCommerce experts at Replyco break it down.
19 Ways to Conquer Fear of Rejection in Sales
Working in sales is tough, but it can also be incredibly rewarding. Here are 19 ways to overcome your fear of rejection when making pitches.
Customer Expectations: 18 Things Today’s Shoppers Want
Over the years, customer expectations have changed signficantly. Here are 18 things today’s shoppers want.
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What eBay Star Colors Mean + How to Improve Yours
From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.