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Resources for eCommerce

Improve Efficiencies with Sprint 9 Proactive Messaging, Exports, Sorting & More

From proactive eBay messaging to exportable reporting, and new features to customize your experience, Sprint 9 is designed to help you find and respond to important information faster.

Sprint 8 Offers Better Dashboard & Reporting, New Dark Mode Theme and More

The Replyco Sprint 8 update provides eCommerce sellers with a host of useful tools to better manage communications, including our new Dashboard.

Replyco Sprint 7: New Features Take User Experience to the Next Level

With eBay returns / refunds (beta), upgraded Linnworks functionality and more, the Replyco Sprint 7 features mark a new era in streamlined customer service.

Replyco Sprint 6: New Email Features & Updates for eCommerce, Customer Service

With clickable order numbers and much more, Replyco’s new features and improvements will make email management for eBay and Amazon sellers easier than ever.

May 21, 2020 - release notes

Introducing Our Best Features Yet

From forwarding, to email templates to creating a customizable user experience, Replyco has been hard at work developing new features for eCommerce sellers.

May 12, 2020 - release notes

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32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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What eBay Star Colors Mean + How to Improve Yours - Replyco Helpdesk Software for eCommerce

What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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