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Resources for eCommerce
Sprint 14 Focuses on Instagram, Intuitive Features & Linnworks At-Risk Order Detection
From Instagram to Linnworks at-risk order detection and smart filters, Sprint 14 is designed to make servicing your customers faster, easier, and more intuitive.
Sprint 13 Debuts More Customized SLA & Live Chat Management
From better SLA control to new live chat options and more, Replyco’s Sprint 13 update lets users tailor and streamline their customer support strategy.
Replyco Announces Integration with Amazon Australia
Replyco’s highly anticipated Amazon Australia integration is now available! Learn how to add the integration, what it includes and more here.
Sprint 12 Offers Fruugo Integration, Telegram Messaging & Enhanced User-Experience
Sprint 12 offers users a plethora of new features that multichannel sellers are sure to love, including Fruugo integration, Telegram, eBay notes and more.
Sprint 11 Debuts Facebook Messenger Integration, Live Chat Management and More
From a new Facebook Messenger integration to live chat instant message management and more, Sprint 11 has the customer service tools eCommerce pros need.
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32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.