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Resources for eCommerce

Sprint 13 Debuts More Customized SLA & Live Chat Management

From better SLA control to new live chat options and more, Replyco’s Sprint 13 update lets users tailor and streamline their customer support strategy.

Replyco Announces Integration with Amazon Australia

Replyco’s highly anticipated Amazon Australia integration is now available! Learn how to add the integration, what it includes and more here.

Sprint 12 Offers Fruugo Integration, Telegram Messaging & Enhanced User-Experience

Sprint 12 offers users a plethora of new features that multichannel sellers are sure to love, including Fruugo integration, Telegram, eBay notes and more.

February 1, 2021 - ecommercerelease notestools

Sprint 11 Debuts Facebook Messenger Integration, Live Chat Management and More

From a new Facebook Messenger integration to live chat instant message management and more, Sprint 11 has the customer service tools eCommerce pros need.

October 29, 2020 - ecommercerelease notestools

Sprint 10 Introduces Live Chat, eBay “INR” Cases, Cdiscount Integration & More

You asked; we answered. Our Sprint 10 update offers a host of new customer service tools and user-requested features for eCommerce sellers across marketplaces.

October 6, 2020 - ecommercerelease notestools

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What eBay Star Colors Mean + How to Improve Yours

From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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