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Resources for eCommerce

Autumn ‘22 Product Release: Shopify App, Aircall, Veeqo, Katana integrations, and more

Take your business to the next level with new integrations and innovations from the Autumn ‘22 Product Release.

Summer ’22 Product Release: ChannelAdvisor Integration, Cancel eBay Orders, 2FA and more

Transform your business with new integrations and innovations from the Summer ’22 Product Release.

Wish integration, auto-responders and templates for live chat and social media, now available on Replyco

From Wish.com integration to auto-responders for live chat, Telegram and social media channels, to a new “Fallbacks” feature, our latest release is designed to make servicing your customers faster, easier and more intuitive. Let’s go!

Replyco Announces Etsy Marketplace Integration

From same screen order data, to team collaboration and SLA support, read how Replyco can help you manage customer messages from Etsy, the fastest growing online retailer.

Amazon feedback announced with Replyco Sprint 15

From Amazon feedback requests to user role management, file drag and drop, and team mentions, Sprint 15 helps you stay on top of your reputation with better customer service.

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Customer service

32 Customer Service Facts You Can’t Afford to Ignore

Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.

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eBay’s Policy

Navigating eBay’s Policy Against Contact Information in Messages

eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.

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