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Resources for eCommerce
Live Chat Statistics: 22 Facts Every Sales Pro Should Know
From rising consumer preferences and expectations to increased sales, learn more about the facts and stats surrounding live chat customer support.
Sprint 10 Introduces Live Chat, eBay “INR” Cases, Cdiscount Integration & More
You asked; we answered. Our Sprint 10 update offers a host of new customer service tools and user-requested features for eCommerce sellers across marketplaces.
5 Ways to Prepare Your eCommerce Store for the Holidays
‘Tis the season! Slay the holidays by making sure these 5 areas of your eCommerce business are prepped, perfected and ready for the shopping rush.
22 Ways to Collect Customer Feedback — The Ultimate Guide
Customer feedback is crucial to business growth and profitability. Here are 22 different ways to collect it throughout the buyer journey.
Read This and Save 30 Minutes per Day on Customer Messaging
What would an extra 30 minutes per day mean to you as an eCommerce seller? Use these tried-and-true methods to save time every day on customer messaging.
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What eBay Star Colors Mean + How to Improve Yours
From yellow to silver shooting stars, learn what all of those eBay star colors mean. Plus, find ways to improve your own star ranking as a seller.
32 Customer Service Facts You Can’t Afford to Ignore
Your customer service affects everything from profits to employee retention. Here are 32 customer service facts and stats that you can’t afford to ignore.
Navigating eBay’s Policy Against Contact Information in Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.